Aftersales Systems Support (MIS) Supervisor | Al-Futtaim Automotive | FAMCO

Role Summary

Overview of the Role

Every service booking, every parts invoice and every workshop job card across our Aftersales network depends on the systems behind it working exactly as they should. This role sits at the centre of that. You will be the person branch teams turn to when something in the system blocks them from serving a customer — and the person who makes sure the master data, pricing packages and schedules behind those transactions are accurate before anyone has to ask.

Based in Dubai and reporting into the National Aftersales Manager, you will own systems support and master data for our Aftersales distribution operations. That means resolving live system issues raised through the service desk, building and maintaining the service and parts packages that drive revenue, and keeping appointment and technician schedules loaded so branches can book, clock and invoice without friction.

You will also be expected to look beyond the immediate fix. A large part of the value in this role comes from spotting the recurring issues, questioning the process behind them and making the day-to-day easier and faster for the people at the front line. If you enjoy being the go-to problem solver in a fast-moving operational business, and you get satisfaction from turning a messy system issue into a clean, permanent solution, you will do well here.

Responsibilities

• Act as first-line systems support for service teams across all branches, answering queries and resolving system-related issues within 48 hours.
• Resolve front-line blockers same day, including invoice reversals, mileage corrections, discount applications, package amendments and time-clocking issues, directly reducing work in progress and accelerating invoicing.
• Partner with Aftersales, Finance and IT counterparts to investigate issues, gather information and drive resolutions through to close within agreed timelines.
• Create and maintain pre-delivery inspection packages, resolving any issues arising from package creation.
• Build and upload retail service packages for new models, ensuring every package is fully aligned to approved menu pricing with 100% accuracy.
• Set up and maintain the system for dealer-installed accessories, including package creation, modification and extension across required models.
• Support campaign rollouts end to end, uploading packages and managing the system throughout the campaign timeline.
• Upload service advisor shift patterns and technician work schedules so appointment booking and time clocking run smoothly.
• Maintain master data on backend system tables to keep integrations stable and reporting accurate.
• Review existing processes and recommend improvements that make operations simpler and faster for front-line teams.

Requirements

Skills

Required Skills to be Successful

• Aftersales systems expertise — hands-on experience supporting or administering an automotive ERP environment, ideally SAP, in a live aftersales setting.
• Pricing and package management — proven background as a pricing analyst or pricing assistant, with the ability to build and maintain pricing structures accurately and at pace.
• Advanced Excel and data management — confident working with large data sets, running quality checks and maintaining data integrity.
• Structured problem solving — able to diagnose an issue quickly, decide what can be fixed now and what needs escalating, and see it through to resolution.

About the Company

Why Join HealthHub?

We Hear Your Ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.

As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”

5-day working week