Account Manager

Role Summary

We are Teya!

We are a technology partner for local businesses across Europe, based in London. In 2021, we joined forces with the Czech start-up Storyous and today we provide modern payment terminals and comprehensive checkout solutions. We exist to give every growing business in Europe the opportunity to thrive, because we believe that local businesses are at the heart of our communities.

Since our founding in 2019, we have been developing intuitive and integrated tools that enable our members to easily receive payments and increase the efficiency of their business. Our goal is to be their first choice - a partner that will simplify their daily operations and help them grow through innovative software.

What awaits you here? 🚀

Forget the stereotype. As an Account Manager, you will become a key ally of our clients, who will be able to rely on you in any situation:

Building partnerships: Creating and maintaining long-term relationships with clients. You are not just a supplier, you are a trusted partner who understands their business and helps them succeed.

Potential development: You actively seek opportunities for upselling, cross-selling and expanding our services. You maximize the value of accounts and help clients use Teya to the fullest.

Strategy and retention: You are responsible for keeping our clients satisfied. You monitor satisfaction indicators (NPS), minimize departures and create strategies that make clients happy to stay with us.

Analysis and growth: You monitor the performance of entrusted accounts, prepare reports and interpret them clearly for clients. You then transfer the feedback from the field to us in the company so that our products keep getting better.

Teamwork: Even if you have your own portfolio, you are not alone. We share know-how, draw inspiration from colleagues abroad and together we look for ways to be one step ahead again.

What do you need for that? ✅

Languages: Czech/Slovak (C1) and English at a fluent level (B2) - you will be in contact with Czech clients and colleagues from abroad.

Customer orientation and empathy: Your work makes sense when you help the client understand and solve their needs. You take clients' goals and challenges as your own and do your best to make them feel valued and supported.

Drive and experience: You have proven experience (at least 3 years) in account management, sales, customer service or a similar position. You are oriented in sales processes, planning, reporting and delivering goals.

Basic data: You are not afraid of working with data - you can handle basic analysis and reporting tools such as Excel or Google Sheets.

Strong communication: You can present complex things simply and convincingly. You handle client presentations, e-mails and effective internal collaboration.

Flexibility and adaptability: The fintech environment is dynamic. You can quickly react to changes in the market and adapt your strategy and approach according to the client's needs.

Organization and reliability: You are in control of managing multiple accounts at the same time, you know how to set your priorities correctly and you reliably meet deadlines.

Relationships #1: You have strong interpersonal skills. You can build solid trust, maintain long-term partnerships and ensure maximum client satisfaction.

Self-motivation and proactivity: You are responsible, you go head-to-head and actively come up with solutions while taking care of the entrusted portfolio.

Business growth (Advantage): Previous experience with upselling, cross-selling and discovering new growth opportunities with existing clients will also come in handy.

What for? 💰

Fair fixed salary + motivating bonuses - your effort is appreciated!

Flexibility - we don't have fixed working hours and we can always arrange a home office

Informal environment of a smaller team: We work as part of an international group, so you will find more freedom and less corporate processes with us.

26 days off + 3 sick days – because rest is essential.

BenefitPlus card, meal vouchers and transport allowance (Lítačka) - everything you need for a comfortable working life, from Multisportka to lunches to traveling around the city.

Do you want to go for it?

We try to keep the whole process fast and friendly - just like our culture. No unnecessary extra rounds, but a fair and open approach.

💥 Sign up now and we'll get back to you in a few days! 🚀

About the Company

Join our team as an independent sales agent

Are you a proactive person who likes to talk to people and spend a lot of time in the field? Do you have excellent communication skills and love to do sales? Do you have a wide network of contacts in the catering, retail and beauty industry or are you simply a person who has a person in your directory for whatever you need?

Teya is continuously looking for more Freelance Sales Agents to represent and sell our payment processing services to small and medium sized companies.

The task is simple: find a client, send him an offer, enter him as a user and the commission will soon be credited to your account.

Do you have your own company or business? Excellent! We have a trade representation contract ready for you!

You don't have a company or business? Also, no problem, we'll pay you through a performance contract!

About Teya