Account Manager - Cloudlabs

Role Summary

This is a remote position.

Location: Currently remote,maytransition to onsite in future

As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.

Responsibilities

• Account Management & Growth
• Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact
• Build and maintain long-term, trusted relationships with key decision-makers and stakeholders
• Develop and execute account plans to drive retention, upsell, and cross-sell opportunities
• Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
• Partner with the Customer Success team to ensure seamless onboarding and track project completion
• New Business Development

Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.

• Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
• Negotiate contracts and close deals in line with company pricing and margin guidelines
• Sales Execution & Reporting
• Meet or exceed revenue targets
• Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
• Prepare sales forecasts and reports for management review
• Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size
• Stay current on industry trends, competitors, and market developments

Requirements

• E xperience
• 3–5+ years of B2B technology account management experience
• Proven track record of meeting or exceeding revenue targets in a tech environment
• Experience managing accounts in enterprises, training companies, or ISVs is a strong plus
• Familiarity with Microsoft cloud
• Skills & Competencies
• Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points
• Excellent demo and presentation skills, including to technical and executive audiences
• Comfortable navigating complex, multi-stakeholder sales cycles
• Highly self-motivated with a hunter mentality and strong follow-through
• Proficient with CRM tools (HubSpot required; Salesforce a plus)
• Ability to work independently in a fast-paced environment with high ownership

Education

• Bachelor’s degree in Business, Technology, or a related field preferred
• Equivalent experience in SaaS or cloud technology sales will be considered

About the Company

Own a high-visibility program with direct leadership exposure.

Shape how a growing cloud platform scales to enterprise and education customers globally.

Work with a talented engineering team on modern cloud and AI technology.