XTN-FD2B512 | CHANNEL ACCOUNT MANAGER

Role Summary

We are seeking a results-driven Channel Account Manager to grow Zoom's business through our partner ecosystem. In this role, you will build and strengthen strategic partner relationships, enable partners to successfully position and sell Zoom solutions, and collaborate with internal sales teams to drive revenue growth, customer success, and long-term partner engagement.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

Enable Zoom partners to sell the Zoom platform solutions to new and existing customers.

Develop and maintain relationships with key decision-makers at these partners.

Collaborate with account managers, technical architects, and other team members to execute strategies for achieving sales goals.

Align with Zoom Sales Leaders to ensure channel partners are driving growth.

Conduct product demonstrations and presentations for customers (in-person and virtual).

Develop standardized partner sales methodologies to reduce friction, build trust, and ensure partner success.

Forecast, track key account metrics, and identify trends.

Demonstrate exceptional customer service consistently.

5+ years in a channel role.

Strong experience in resell and distribution.

Experience in SaaS/UCaaS/CCaaS channel partner models, partner program management, and partner development.

Proven track record in distribution/reseller industry.

Strong forecasting, pipeline generation, and sales discipline.

CRM and ERP system proficiency.

Ability to influence teams and align stakeholders.

Excellent time management and strategic/operational planning skills.

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.