XTN-DA8F649 | SENIOR ACCOUNT MANAGER

XTN-DA8F649 | SENIOR ACCOUNT MANAGER at KMC Solutions Inc in United States.

Role Summary

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Responsibilities

SENIOR AM RESPONSIBILITIES

• Provides onboarding support and training to new AMs (Account Managers)
• Assists AM Dept Head in conducting department audits.
• Facilitates task analysis per AM to uncover Add On Opportunities.
• Heads the Medical and Business Industry Special projects in coordination
• with other departments
• Trains, coaches, counsels, and evaluates the performance of AMs
• Helps the AM Head in enforcing the policies, procedures, and standards for the AMs in general
• Handle high level client escalations and imposes corrective actions as needed
• Accountable for ensuring AMs follow through with standard procedures

Oversees AMs admin responsibilities and provides periodic evaluation for each Account Manager assigned to them.

• Reports weekly highlights for their AM Team
• Review performance metrics of the AMs and feedback performance status
• Conducts Deep Dive Analysis (DDA) and interprets performance metrics in case of underperformance and inconsistencies
• Leads the Industry Managers with Client-VA onboarding, clinic workflow reviews, and processes as needed
• Collaborates with the AMs in training, coaching, counseling, and evaluating the performance of the Virtual Assistants
• Enforces policies, procedures, and technical standards for the VAs

Facilitates hard skills reassessment of canceled virtual assistants..

• 2+ years of Team Lead or managerial experience, with
• strong skills in project and people management
• Extensive Medical Virtual Assistant experience is a must
• Displays in-depth knowledge on the following subject matter: US
• Healthcare Operation and Systems, Medical Virtual Services/Roles,
• Health Insurance, ICD 10 Codes, CPT Codes, EMRs, VOIPs, Patient
• Care and Safety, Healthcare KPIs and Sales in Medical Industry
• Strong understanding of performance metrics with aboveaverage expertise in data analytics. Able to evaluate Virtual
• Assistants’ performance, provide constructive feedback, and set
• clear, goal-oriented development plans
• Excellent record-keeping, planning, aimplementing projects, and with above-average Salesforce user knowledge
• Minimum of 1–2 years of experience working in a remote
• staffing or outsourcing agency environment (non-negotiable)

SCROLL DOWN FOR RESPONSIBILITIES

• Trainer/ Coach experience or similar training experience is a plus
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About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.