XTN-BA44512 | CUSTOMER SUPPORT & EXECUTIVE OPERATIONS ASSOCIATE

Role Summary

This role is ideal for someone who thrives in a fast paced, entrepreneurial environment and enjoys wearing multiple hats. You will play a key role in ensuring a seamless customer journey while also supporting internal operations and executive coordination. The ideal candidate is polished, detail oriented, adaptable, and confident communicating with international customers and stakeholders.

Premium Customer Experience: Be part of a brand committed to delivering a high-touch, personalized customer experience inspired by Swiss standards of quality and service.

International Exposure: Work directly with international customers, stakeholders, and leadership across multiple markets and time zones.

High-Impact Role: Take on a diverse position that combines customer experience, executive support, and business operations, giving you broad exposure across the organization.

Direct Leadership Support: Work closely with the Founder and leadership team, contributing to day-to-day coordination, organization, and operational priorities.

Ownership & Autonomy: Take ownership of responsibilities, manage priorities independently, and contribute ideas that improve customer and internal processes.

Cross-Functional Experience: Collaborate across customer experience, operations, administration, and other teams, building a well-rounded understanding of the business.

Growth Opportunity: Develop valuable experience in an international, fast-paced environment with opportunities to expand your responsibilities as the business grows.

Remote & Global Environment: Enjoy the flexibility of working remotely while collaborating with a globally connected team.

Responsibilities

Customer Experience

• Deliver high touch customer support across email and social media channels
• Maintain the brand’s “Swiss Standard” of customer experience through timely, professional, and personalized communication
• Support customers with inquiries related to orders, products, shipping, warranties, returns, and general assistance
• Demonstrate cultural awareness and understanding of the Southeast Asian market and customer base
• Escalate customer concerns appropriately while ensuring positive resolution and satisfaction

Executive & Administrative Support

• Assist with calendar management and scheduling for the Founder and leadership team
• Coordinate international travel bookings, accommodations, and logistics
• Help manage administrative tasks, documentation, and operational coordination
• Provide general executive assistance as needed

Internal Operations

• Support billing and operational administrative tasks
• Assist with onboarding coordination for new hires
• Provide cross functional support to internal teams when required
• Help improve internal workflows and maintain organized processes

Requirements

• Previous experience in customer support, executive assistance, operations, or administrative support
• Strong written and verbal English communication skills
• Experience supporting international customers or global teams is preferred
• Highly organized with strong attention to detail
• Ability to multitask and manage priorities independently
• Comfortable working remotely and collaborating across time zones
• Proficient in Google Workspace, Microsoft Office, and communication platforms such as Slack or similar tools
• Experience in luxury, ecommerce, retail, or consumer brands is a plus
• Previous experience in customer support, executive assistance, operations, or administrative support (social media channels, email, website)
• Strong written and verbal English communication skills
• Experience supporting international customers or global teams
• Highly organized with strong attention to detail
• Ability to multitask and manage priorities independently
• Comfortable working remotely and collaborating across time zones
• Proficient in Google Workspace, Microsoft Office, and communication platforms such as Slack or similar tools
• Experience in luxury, ecommerce, retail, or consumer brands is a plus

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.