XTN-88BA962 | RAPID RESPONSE TEAM (RRT)

Role Summary

As a Rapid Response Specialist , you will be on the front lines of our growth, driving revenue and expanding our footprint in a fast-paced, high-impact environment. This role is built for a relentless, strategic sales professional who thrives on agility and understands the power of cloud communication. You won’t just be closing deals—you will be acting as a trusted advisor to C-suite and VP-level executives, helping them solve complex business challenges with cutting-edge Zoom Phone solutions.

In this dynamic position, you will own the full sales journey. From instantly qualifying rapid-response inbound leads to navigating complex, multi-stakeholder sales campaigns, your ability to leverage solution-selling techniques will be the key to your success. We are looking for a natural relationship builder who can seamlessly transition from delivering compelling technical demos to executing strategic Quarterly Business Reviews (QBRs) that drive upsells and ensure long-term customer success.

Work Where You Work Best: Thrive in a fully remote environment from your own home office.

Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.

Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.

Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.

Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

Meet or exceed sales and product objectives

Effectively qualify leads and identify prospect needs, engaging technical resources as required.

• Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Utilize solution-selling techniques to guide the sales process to close effectively
• Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns
• Upsell and leverage business from new and established customer relationships
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates

Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.

Forecast sales activity and revenue achievement while creating satisfied customers.

Resolve client issues promptly and thoroughly; escalate issues to the manager as appropriate.

Keep informed of product line, competition, and industry trends that may impact client business activities.

Direct SaaS / Cloud selling experience. UCaaS, Telephony, and/or web conferencing solutions selling experience preferred

Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office is preferred.

Experience delivering client-focused solutions to customer needs through consultative selling.

• Proven ability to juggle multiple account management tasks at a time while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.