XTN-40A2606 | SENIOR RPA AUTOMATION ANYWHERE ADMINISTRATOR

Role Summary

--for kmc input

Health Insurance/HMO

• Enjoy unlimited MadMax Coffee

Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Key Roles & Responsibilities

Platform Administration & Operations

Own day-to-day and strategic administration of the Automation Anywhere A360 platform, including Control Room, Bot Creators, and Bot Runners

Ensure platform availability, performance, scalability, and disaster recovery readiness

Lead Automation Anywhere upgrades, patches, and environment enhancements

Monitor bot performance, queues, logs, and schedules to ensure smooth and reliable execution

Service Management & Operational Support

Manage RPA platform incidents, problems, and changes in line with enterprise service management processes

Act as Tier 3 escalation support for complex production issues

Perform root cause analysis and implement permanent corrective actions

Support release, change, and deployment activities across environments

Develop and maintain operational runbooks, SOPs, and knowledge documentation

Governance & Security

Enforce platform standards, controls, and best practices across all RPA environments

Ensure compliance with security, access control, and audit requirements

Manage user roles, credentials, and vault configurations

Support audit reviews and ensure traceability of bot executions and changes

Environment & Release Management

Manage bot promotion and deployments across Dev, Test, UAT, and Production

Ensure proper version control, rollback procedures, and release approvals

Coordinate environment readiness to support scaling and new automation delivery

Stakeholder & Team Enablement

Partner with RPA developers, solution architects, infrastructure, and security teams

Provide technical guidance and operational best practices

Mentor junior administrators and contribute to operational capability maturity

Required Skills & Qualifications

5+ years of experience in RPA platform administration, with strong expertise in Automation Anywhere (A360)

Proven experience supporting enterprise-scale, production RPA environments

Strong understanding of RPA platform architecture and lifecycle management

Hands-on experience with Control Room configuration, scheduling, monitoring, and Credential Vault

Strong troubleshooting and problem-solving skills

Knowledge of Windows servers, virtual machines, and access management

Excellent communication and stakeholder coordination skills

Requirements

Key Competencies

• Platform ownership and accountability
• Operational excellence and risk awareness
• Strong attention to detail and quality
• Leadership and mentoring capability
• Ability to manage multiple priorities in fast-paced environments

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.