XTN-2F55762 | FINANCE CUSTOMER SUPPORT ANALYST

Role Summary

We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
• Support our global B2B Cash Collections & Order Management team and help drive continuous improvement

Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk

Escalate disputes to Stakeholders if appropriate.

Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team

Assist with ad-hoc projects as required

3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.

• Strong understanding of order-to-cash cycle and business processes
• Excellent organizational skills with the ability to prioritize tasks and various deadlines
• Strong aptitude and proficiency in Excel
• Excellent communication and organizational skills, both written and verbal
• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
• Desire to learn and grow in Revenue Accounting for a high growth business
• As previously mentioned

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.