XTN-2321502 | P&C ADMINISTRATOR

Role Summary

The P&C Administrator is a critical operational role within the P&C team, providing high-quality administrative and coordination support across the employee lifecycle. This role is the first point of contact for the P&C inbox, manages contract variations end-to-end, and ensures compliance documentation is accurately collected, tracked, and maintained for all new and existing employees across Avina's Australian workforce. The role is expected to work with a high degree of autonomy, sound judgement, and minimal supervision, escalating appropriately and proactively identifying process improvements.

100% Remote : Work fully remotely with no daily office commute.

Regular Day Shift: Enjoy a consistent day-shift schedule aligned with Australian business hours.

Work-Life Balance: A remote-first setup with predictable working hours.

Australian Workforce Exposure: Gain valuable experience supporting a distributed Australian workforce.

Purpose-Driven Work: Be part of an organisation focused on evidence-based, neuro-affirming care and helping people achieve their individual goals.

Responsibilities

P&C Inbox & Employee Query Management

• Act as first point of triage for the shared P&C inbox, responding to or redirecting employee and manager queries in a timely, professional manner.
• Prioritise and track inbox items to ensure nothing is missed, applying judgement on urgency and sensitivity (e.g. ER matters, payroll-impacting requests).
• Maintain response time and quality standards consistent with supporting a distributed, Australia-wide workforce.
• ●Prepare and execute contract variations (e.g. salary changes, title/role changes, hours changes, location changes) in line with approved changes and applicable state/territory employment requirements.
• ●Draft new employment contracts, offer letters, and other employment correspondence using approved templates.
• ●Maintain accurate version control and a central register of all contract variations executed.
• ●Liaise with the Head of P&C Operations & Safety and relevant approvers to confirm approvals prior to issuing documentation.

Compliance & Documentation

• ●Proactively coordinate, track and follow up all required pre-employment compliance documentation for new starters to ensure onboarding requirements are completed ahead of commencement.
• ●Monitor, track and follow up recurring or renewing employee compliance requirements to ensure records remain current and any required updates, checks, acknowledgements or evidence are completed within required timeframes.
• ●Maintain an accurate compliance tracker/register by state/territory, flagging overdue or at-risk items to the Head of P&C Operations & Safety.
• ●Ensure all employee files and records are complete, accurate, and stored in line with Australian privacy legislation requirements.

Onboarding & Offboarding Support

• ●Coordinate new starter administration: contract issuance, compliance document collection, HRIS setup, and induction scheduling.
• ●Support offboarding administration including exit documentation, final compliance checks, and offboarding checklists

HRIS & Systems Administration

• ●Maintain accurate and up-to-date employee records in Employment Hero, including new starters, variations, and terminations.
• ●Run routine data integrity checks and reporting from Employment Hero to support P&C reporting cadences.

General P&C Administration

• ●Provide general administrative support to the P&C team, including scheduling, document formatting, and maintaining templates/registers.
• ●Support the preparation of P&C reporting, audits, and ad hoc projects as required.
• ●Contribute to continuous improvement of P&C processes, templates, and trackers.
• ●Undertake other duties as reasonably required and consistent with the seniority of the role.

Essential

• 3+ years' experience in an HR/P&C administration, coordination, or HR shared-services role, ideally supporting an Australian workforce remotely
• Demonstrated experience managing contract documentation and/or employment variations with high attention to accuracy.
• Strong working knowledge of employee compliance documentation requirements and comfort managing sensitive, confidential information.
• Hands-on experience with an HRIS platform (Employment Hero highly regarded).
• Excellent written English and communication skills, with the ability to communicate professionally with senior stakeholders.
• Strong organisational skills with the ability to manage competing priorities and high-volume administrative workloads independently.
• Comfortable working autonomously in a remote-first environment with overlapping hours against Australian (AEST/AEDT) business hours.

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.