XTN-082B655 | CLOUD OPERATIONS ANALYST

Role Summary

Amidst the surge in ransomware and cybercrime, Illumio stands out with its proven segmentation product suite designed for Zero Trust security.

With a firm belief in empowering all organizations to thrive securely, Illumio was founded in 2013 by Andrew Rubin and PJ Kirner. Their goal: to create user-friendly security technology that halts hackers and malware from spreading through networks.

• Comprehensive health benefits
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

As part of the Cloud Operations team ensures releases are done as per plan, and progress is communicated to all stakeholders.

Work to resolve technical issues and escalations at the infrastructure and application levels.

Leading, driving, facilitating, and managing Incident bridge.

Provide scheduled on-call services for emergency changes.

Participate in the site incidents troubleshooting triage efforts

Work directly with developers to fix the technical issues they are facing, engage relevant teams, and take issues to a logical conclusion.

Improve existing processes and automate using new tools and scripts

Work on different projects, provide status updates and meet stakeholder expectations.

Define and improve existing releases, and deployment processes and drive discussions within the team.

Manage releases and deployments in the distributed Environment across multiple stacks and ensure compliance with Illumio policies.

Work collaboratively and efficiently with all internal and external partners and stakeholders across multiple time zones to ensure timely delivery.

5+ years of total experience with a bachelor’s degree is required.

Solid knowledge of the Linux operating system, Ubuntu, RHEL, and OEL7 is required.

Application support and debugging experience in a dynamic fast-paced production environment.

Knowledge/Experience of Incident Management.

• Network basics and Troubleshooting skills
• Load balancers / Traffic manager knowledge
• Virtualization, Containerization Knowledge

Good understanding of Production deployment, Distributed Env required.

Sound knowledge in one or more programming languages like shell, and python.

Knowledge of GIT, Jira, and Jenkins preferred.

4+ years in a production support role in a fast-paced industry/organization.

Strong communication skills and ability to work effectively across global teams

Ability to manage multiple tasks and competing priorities to deliver projects on schedule

Strong problem-solving and operational process skills and attention to detail.

As previously mentioned.

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.