XTN-0643954 | NETWORK FIREWALL ENGINEER

Role Summary

The Network Firewall Engineer is responsible for configuring, validating, documenting, and supporting remote deployment of firewall and networking solutions. The role supports both replacement (RMA) activities and new customer site implementations through standardized templates and automated deployment processes.

The engineer will work closely with internal engineering, logistics, support, and operations teams to ensure accurate configuration and deployment of firewall solutions while maintaining quality standards and documentation requirements.

This position is highly technical and requires experience with networking technologies, Linux systems, firewall administration, basic automation scripting, and troubleshooting network connectivity issues.

• Flexible hours
• Extra time off
• Recognition for exemplary work
• Certification cost reinburstment for computer networking and related fields
• Team collaborations
• One-on-one meetings
• Firewall & Network Configuration

Configure and validatefirewall devices using approved templates and deployment standards.

Support deployment and configuration of

• Fortinet
• Cradlepoint
• Sierra Wireless
• HP Aruba
• Cisco Meraki solutions

Configure and validate WAN, LAN, VPN, routing, switching, and security settings.

Review and validate firmware versions, licenses, certificates, and cloud enrollments.

Perform quality checks before deployment and shipment.

Linux Administration & Automation

Execute Linux-based commands for device validation and troubleshooting.

Run and validate Python-based scripts used in automated deployment processes.

Perform connectivity testing and log reviews.

Troubleshoot Linux server-related deployment issues.

Support automation initiatives that improve deployment efficiency.

Deployment & Operational Support

Support RMA replacement activities.

Configure new customer locations using standardized deployment templates.

Handle occasional custom firewall configurations.

Maintain assigned workloads independently in a remote environment.

Process volume-based configuration requests and deployment activities.

Troubleshooting & Documentation

Diagnose hardware, software, connectivity, and configuration issues.

Escalate complex issues to internal engineering teams when necessary.

Experience with

• Cradlepoint
• Sierra Wireless
• HP Aruba
• Cisco Meraki

Experience within

• NOC environments
• Managed Service Providers (MSP)
• Network Security Operations
• Infrastructure Operations

Familiarity with ticketing systems and workflow management tools.

Network+, Security+, Fortinet NSE, CCNA, CCNP, or Linux certifications.

Experience supporting large-scale network deployments.

Success Profile

The successful candidate will demonstrate

Strong firewall configuration expertise.

Ability to quickly learn proprietary internal systems.

High attention to detail.

Excellent technical documentation skills.

Strong problem-solving and troubleshooting capabilities.

Ability to manage multiple priorities simultaneously.

Ability to work effectively in a fully remote environment with minimal supervision.

Requirements

Create clear documentation related to

• Device configurations
• Configuration exceptions
• Validation results
• Troubleshooting findings
• Deployment records

Maintain accurate records of serial numbers, MAC addresses, firmware information, and test results.

Continuous Improvement

• Identify opportunities to streamline configuration procedures.
• Assist with process improvements and deployment automation initiatives.
• Participate in knowledge sharing and technical documentation updates.
• Support training and mentoring of junior team members when required.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
• 5+ years of experience in Network Engineering, Network Support, Firewall Administration, NOC Operations, or related roles.
• Hands-on experience configuring firewall solutions.

Strong knowledge of

• TCP/IP
• DNS
• DHCP
• VLANs
• Routing
• Switching
• VPN technologies
• Experience troubleshooting network connectivity issues.
• Working knowledge of Linux operating systems and command-line tools.
• Experience executing and troubleshooting Python scripts.
• Experience working with cloud-based management platforms and remote administration tools.
• Strong documentation and communication skills.
• Ability to work independently in a remote environment.
• Fortinet experience preferred.

About the Company

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

Highly competitive salary and benefits package based on experience and qualifications.

Permanent Work-From-Home arrangement.

Internet and Mobile Allowance.

Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.

Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.

Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.

Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.

Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.

Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.