Werkstudent Activation Calls (m/w/d)

Role Summary

Do you like making phone calls? Then come to wyn. 📞

Our dealers have already received their wyn terminal - but are not actively using it yet. We are looking for a friendly and communicative person as a working student for our activation calls.

You contact retailers who have already received their terminal but are not yet actively using it. You will find out what the problem is, support you with the first steps and help our dealers get off to a successful start with wyn.

Ready to make merchants happy?

Then we look forward to receiving your application! Tell us briefly who you are and why you want to support our dealers as they get started with wyn.

Responsibilities

• Contact dealers by phone who have already received their wyn terminal but have not yet activated or used it
• Find out what the problem is in a short conversation
• Support you with the first steps and answer simple questions to get started
• Recognize when an issue requires further support from the team
• Document conversations and relevant feedback
• Communicate recurring feedback and potential issues to the team
• Scope: approx. 3-5 calls per working day or 15-25 calls per week; a total of approximately 5 hours per week

Requirements

• You are currently enrolled at a college or university
• You enjoy talking on the phone and are not afraid to actively call people
• You speak German fluently and can express yourself confidently and friendly on the telephone
• You communicate openly, friendly and at eye level
• You like to approach people and enjoy helping people in a straightforward manner
• You are reliable, independent and careful
• You have a good sense of when you can solve a problem yourself and when you need support from the team
• Previous experience in customer service or telephony is a plus, but not a must

Benefits

• Lots of creative freedom and the opportunity to have a direct impact on the product and processes with your feedback
• A small, ambitious team with direct and uncomplicated communication
• A remote-first culture with flexible working methods. Modern equipment
• A small, easy-to-plan range of hours – ideal for combining studies and work