Temporary Recruiter- Contact Center

Role Summary

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Temporary Recruiter- Contact Center

We are currently hiring temporary Recruiting team members to effectively support the process to recruit, screen, test and select employees to ensure the successful operation of the Call Center. Participate in acting as an information source and strategic business partner in all phases of recruiting for the organization.

This seasonal role is expected to last through December 2025.

Responsibilities

Roles & Responsibilities

1. Assist in developing, implementing, and executing hourly and exempt recruitment strategies to meet the staffing needs for internal and external positions including testing, screening, and interviewing to ensure call handling and service levels are maintained.
2. Meet required metrics in the daily recruiting process
3. Assist in the completion of specific projects as directed by the HR action plans and/or the HR team.
4. Follow established recruiting processes keeping the team in compliance with all internal audit processes and applicable state/federal laws.
5. Represent the recruiting team during internal/external audits as needed.
6. Assist in coordinating corporate and facility functions for the employees
7. Assist in developing and implementing the branding and marketing strategies that will ensure the Sagility brand is professionally represented in the community.
8. Orientate and onboard new employees to ensure understanding of company policies and procedures.
9. Maintain partnerships with employment agencies as needed.

Requirements

Educational Qualifications

BA / BS in Human Resources or related field or equivalent combination of education and/or experience.

Language Skills: English

Experience: 1 to 2 years of human resources experience required preferably in some type of recruiting role

Specialized Skills

• Intermediate knowledge of PC applications for Word, processing spreadsheets, presentations, etc.
• Demonstrated written and verbal communication skills to include presentation ability.
• Demonstrated decision-making and problem-solving ability.
• Demonstrated ability to manage conflict.
• Proven ability to work as part of a team
• Nice to have Skills: Bilingual (Spanish)
• An Equal Opportunity Employer/Vet/Disability