Supervisor-Operations

Role Summary

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Supervisor-Operations

The Sales Coach will be instrumental in driving the performance and development of the sales team. This position provides hands-on support, training, and personalized coaching to both sales representatives and managers while helping shape and reinforce best practices, deliver impactful training sessions, and foster a culture of continuous improvement across the sales organization.

Responsibilities

Provide individualized coaching to sales agents and managers, including development plans and actionable feedback

• Analyze performance data to identify trends, obstacles, and areas for improvement
• Partner with sales leadership to develop strategies that drive performance and productivity
• Ensure adherence to established sales processes and recommend improvements based on market trends and team feedback
• Support the implementation of tools and technologies to boost sales efficiency
• Serve as the first line of support for agent-reported issues and troubleshooting
• Foster a positive, high-energy team culture through motivation, collaboration, and recognition efforts

Skills and competencies

Strong computer skills, including comfort navigating multiple systems and learning new tools quickly

• Proficiency with Windows-based applications and cloud-based platforms used for virtual collaboration and documentation
• Strong verbal communication and interpersonal skills
• Ability to adapt quickly in a fast-paced, performance-driven environment
• Strong attention to detail and ability to follow compliance and process guidelines
• Ability to receive feedback and apply coaching effectively
• Strong organizational and time management skills

Minimum education and experience required

• High School Diploma or equivalent

Active resident Health Insurance Producer License

• Previous experience as a licensed sales agent handling inbound or outbound sales calls
• Must obtain and maintain non-resident licenses as needed in: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
• Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
• Required to attend all initial and refresher training sessions assigned to sales agents
• Experience coaching or mentoring others in a sales environment is a plus