Technicienne ou technicien de service bilingue/Bilingual Field Service Technicia

Role Summary

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The service technician is responsible for installing, configuring, maintaining, diagnosing and repairing customers' systems and equipment (hardware and software). This work may be performed on-site or off-site and may require coordination or cooperation with other support teams or third parties. The work is typically carried out in the assigned region, but could be carried out anywhere on Canadian territory. Additionally, travel, after-hours work and weekend work are required.

A Field Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required travel anywhere in Canada and will include after hours and weekend work.

Responsibilities

• Act as a service representative to assigned customers.
• Participate in the on-call schedule.
• Perform preventative maintenance.
• Be responsible for customer satisfaction.
• Maintain and manage equipment and parts to respond to service requests in a timely manner.
• Keep inventory up to date.

Diligently and professionally perform installations, repairs, diagnosis and resolution of computer hardware problems, as well as necessary modifications and assigned tasks on equipment installed at customers' premises. These tasks may be required to be performed after normal working hours, on a rotating on-call schedule.

• Ensure that all workspaces remain clean, organized and safe at all times. Act legally, safely and courteously when traveling to and from customer sites.
• Meet all administrative and reporting requirements, including completing all mandatory training.
• Occasionally deliver packages to courier depots or directly to the airport in case of emergency or after courier pickup time.
• Participate, if necessary, in the installation and layout of commercial promotional events.
• Support the sales team as a service representative in negotiations with banner head offices and at the channel level, and contribute to periodic reviews of equipment performance data.
• Foster a culture of excellence and a service relationship focused above all on the customer.
• Act in accordance with McKesson Canada's LeadRx and ICARE guiding principles, our shared principles: integrity, customer first, accountability, respect and excellence.
• Act as service representative for specific customers.
• Member of the On-Call schedule.
• Perform Preventive Maintenance.
• Accountable for customer satisfaction.
• Maintain and manage equipment and parts in order to execute service requests in a timely manner.
• Maintain your inventory up to date.
• Diligently and professionally execute installations, repairs, diagnose and resolve computer equipment issues, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.
• Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while traveling to and from customer sites.
• Complete all administrative and reporting requirements, including all mandatory training.
• Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
• Participate in the set-up of commercial showcase events as required.
• Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.
• Foster has a culture of excellence and customer-first service relationships.
• Act in accordance with McKesson Canada LeadRx and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

Position Requirements

• Electronic, Robotics or Electro-mechanic college degree preferred, but not required.
• 5 years + of experience as FST position.
• Demonstrate leadership and maintain higher customer satisfaction standards
• Experience with pneumatic and robotics systems, troubleshooting and repairing an asset.
• Experience with complex electronic control systems, troubleshooting and repairing an asset.
• Experience in a pharmacy IT environment is an asset.
• Experience in healthcare or pharmaceutical industry is an asset.
• Experience with Hospital Automation and healthcare automation is an asset.
• Capacity to learn and understand the functions of McKesson Automation equipment and apply learnings
• Ability to learn and understand the functions of McKesson pharmacy solution, Reflex Rx and POS in an IT perspective.
• Employee will be using his own vehicle.
• Excellent customer service skills and ability to communicate effectively with individuals from varied backgrounds.
• Reporting to front line, field based technical customer service work experience a clear asset.
• Good written and verbal communication skills.

Bilingual - French/English

• Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.
• Demonstrate a Customer First, team-oriented, positive attitude.
• Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
• Ability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.
• Must have and keep a valid driving license.

Requirements

• College diploma in electronics, robotics or electromechanics, desired but not required.
• More than five years of experience in a Field Service Technician (FST) position.
• Demonstrate leadership and maintain high standards of customer satisfaction.
• Experience with pneumatic and robotic systems and their troubleshooting and repair is an asset.
• Experience with complex electronic control systems and their troubleshooting and repair is an asset.
• Experience in a pharmaceutical IT environment is an asset.
• Experience in the healthcare or pharmaceutical industry is an asset.
• Experience in hospital automation and healthcare automation is an asset.
• Ability to learn and understand the operation of McKesson automation equipment and then put that knowledge into practice.
• Ability to learn and understand, from an IT perspective, how McKesson pharmacy solutions work, including Reflex Rx and Point of Sale (POS) systems.
• The person holding the position will be required to use their own vehicle.
• Excellent interpersonal and customer service skills, as well as the ability to communicate effectively with people from diverse backgrounds.
• Relevant front-line experience in technical customer service in the field is an important asset.
• Good written and verbal communication skills.
• French-English bilingualism.
• Demonstrated ability to manage multiple competing priorities in a deadline-critical environment in an organized and efficient manner.
• Demonstrate a positive attitude, focused on teamwork and the “Customer First” principle.
• Demonstrate autonomy and initiative, and be able to work with minimal supervision.
• Ability to collaborate with members of different departments to achieve departmental objectives and quickly resolve internal and external customer issues.
• Possess and maintain a valid driver's license.
• Be available after hours and on weekends to provide on-call support and perform installations as required. This availability will frequently be required.
• Depending on place of residence, possibility of working from home.
• Be physically capable of moving large boxes and equipment weighing up to 30 kg, as well as performing installation work in cabinets and overhead spaces as required.
• Position requires frequent travel within a region and occasionally anywhere within Canada.
• Availability after hours and weekends for on-call support and installations as required (frequent).
• Depending on location, home based job opportunity.
• Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.

The incumbent of this position will have to support internal and/or external clients outside of Quebec and/or in the United States on a daily basis. Therefore, this position requires fluency in written and spoken English. Please note that the number of positions whose tasks require knowledge of the English language has been restricted where possible.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

• Our Base Pay Range for this position
• $54,100 - $90,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson ’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

• McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
• McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
• McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada). Resumes or CVs submitted to this email box will not be accepted.

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