Technical Support Agents Level A+ / Tier 1

Role Summary

Are you ready to step into the world of cutting-edgelive dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as TechnicalSupport Agents!

Advantages

Experience with Jira or other ticketing / service-desk tools.

Exposure to the online gaming or gambling industry.

Experience with video streaming, API integrations, or CMS systems.

Experience working with remote or distributed teams.

Ready to Level Up? Apply Now!

Responsibilities

• Handle client support over live chat, email, and the ticketing system.
• Investigate client incidents and keep clear, accurate records.
• Maintain and update support documentation.
• Monitor systems, resolve issues, and report on status.
• Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers).
• Flag opportunities to improve how the team works.

Requirements

• 2+ years of customer service experience, especially in live chat or written support.
• Strong written English; spoken English clear enough to be easily understood.
• Strong multitasking and problem-solving.
• Willing to work fixed mixed shifts, including a minimum of two night shifts per week.
• Self-driven and reliable with low or no direct supervision (a real work-from-home role).
• Comfortable escalating to and working with other departments.

Benefits

• 🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)
• 💻 Work from Home - Embrace the comfort and flexibility of remote work
• 💰 Competitive Salary - Rewarding your dedication and expertise
• 📈 ProfessionalDevelopment Opportunities - Growth is encouraged and supported for every team member