Team Leader Customer Service Schweiz (m/w/d)

Role Summary

A cég leírása

About JYSK

JYSK is an international retail company with more than 3,000 stores worldwide. Our employees are the key to our success. That's why we continually invest in their development and offer a wide range of career opportunities in a dynamic and international environment.

Az állás leírása

Are you an experienced leader with a passion for excellent customer service? Do you understand how to develop teams, drive change and achieve strong results together? Then take responsibility for our Customer Service Switzerland.

Responsibilities

• You lead, motivate and develop a team of 3-6 German-speaking customer service employees in Hungary.
• You report directly to the Customer Service Manager in Hungary.
• Together with your team, you will ensure first-class customer service for our German-speaking customers in Switzerland.
• You will work closely with the contact persons for French and Italian-speaking customers in France and Italy and ensure a consistent customer experience across all language regions.
• You set clear goals, track relevant key figures and derive measures to continuously improve service quality, productivity and customer satisfaction.
• You actively coach your team and create a performance-oriented and motivating work environment.
• You work closely with retail, logistics, e-commerce and other internal interfaces.
• If necessary, you will support your team in day-to-day operations.

This is what you bring with you

• Several years of proven leadership experience in customer service, contact center or a comparable service-oriented environment.
• Experience in leading, developing and managing team performance.
• Strong coaching and communication skills as well as a motivating leadership style.
• High level of personal responsibility, decision-making ability and ability to implement.
• Very good analytical skills and experience in dealing with service KPIs.
• Fluent spoken and written knowledge of German, English and Hungarian.
• Confident use of digital tools and MS Office.

This is what we offer you

• A key role with a direct influence on the customer experience in the Swiss market.
• The opportunity to lead and develop a committed team.
• International cooperation within the JYSK organization (trip to Switzerland).
• Attractive further training and development opportunities.
• An open Scandinavian corporate culture with short decision-making processes and strong team spirit.
• professional support from mentors, continuous performance assessment and feedback
• practical training, skills development and specialist training
• a dynamic working environment with varied tasks
• 20‰ discount on all JYSK products
• Anniversary bonus after a certain number of years of service with us as well as a referral bonus
• Medicover private health insurance (White package and “Hospital+” service)
• Scandinavian corporate culture
• 2 days home office per week