German-speaking Customer Service Specialist (REF5520R)

Role Summary

Expectations

Strong intermediate/advanced German language skills

At least basic English language skills

At least a secondary education

Commitment to working 24/7 due to international service

IT affinity: quick learning of new programs, smooth working in complex systems

Determined, confident personality

Multitasking

Accuracy, precision

Team player

Customer-oriented way of thinking, good problem-solving skills

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulations.

Deutsche Telekom IT Solutions (formerly IT Services Hungary, ITSH) is the largest ICT employer in Hungary and a member of the Deutsche Telekom Group. Founded in 2006, the company has more than 5,000 employees and provides a wide range of IT and telecommunications services. In 2019, the company won the National Investment Agency's (HIPA) award for the best educational cooperation, according to an independent survey by PwC Hungary, it is one of the most attractive workplaces in Hungary, and it also received the title of the most ethical multinational company. The company is constantly developing its four sites in Budapest, Debrecen, Pécs and Szeged, and is waiting for qualified IT professionals to join its team.

Responsibilities

• Registration and forwarding of IT and network errors to appropriate solution teams
• Diagnosis and resolution of first-level network outages using IT tools
• Monitoring network devices in an automated monitoring system
• Proactive troubleshooting, preventing predictable outages
• Use of ticket management system, logging of incidents
• Regular contact with the client and the various solution groups