Service Technician

Role Summary

Job Title = Service Technician

Address = Gatineau region, Quebec

Responsibilities

• Complies with all company security policies and guidelines/procedures, including monthly senior management meetings and those established by the client. Notify the manager of any dangerous practices practiced or witnessed.
• Perform inspections, maintenance and repairs on overhead cranes and electric hoists at various customer locations as directed. Be available “on call” as part of service desk rotation and provide after-hours service as required.

Perform on-site electrical, mechanical, structural and electronic troubleshooting to determine cause of equipment malfunction and establish necessary repairs using visual inspection, test procedures and appropriate test equipment. Perform a general post-repair audit before work is completed, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.

Document findings and make corrective recommendations during the SAFETY REVIEW to the customer, including a written “Safety Notification” of any observed or known safety issues, if applicable. Determine the customer's intentions to purchase repairs and accordingly note the actions necessary to sell or complete the repairs.

• Consult with the customer regarding all repair and safety issues and discuss recommendations during the VISIT that will help the customer improve their SAFETY AND PRODUCTIVITY, before leaving the job site. Determine which items require a quote.
• Complete and provide appropriate electronic documentation using established company digital tools required for each service, obtaining customer signature and acceptance.
• Read, understand and apply the contents of all CSA, OSHA, ANSI, CMAA, HMI and other codes or regulations relating to our industry. Refresh and update knowledge periodically.
• Complete work packages and other required documents in a professional, accurate, neat and legible manner and submit them in a timely manner and according to established guidelines.
• Maintain regular communication with the service desk and designated coordinator, in accordance with established practices.
• Maintain all company-issued equipment, vehicle and assets in safe and proper operating condition. Use tools, equipment and vehicles safely and responsibly. Notify the supervisor of any deficiencies that need to be addressed.
• Ensure the provision of forms, documentation, inventory and various materials in the service vehicle. Document use or sale to customer as required.
• Follow all established safety rules and procedures, including those established by the customer.
• Participate in monthly safety meetings.
• Other duties as assigned by supervisor.

Requirements

• EDUCATION: A recognized professional qualification as a Journeyman Electrician, Journeyman Mechanic or equivalent qualification/experience in terms of skills and knowledge or an Associate's Degree in Electrical Technology/Industrial Mechanics with a related field or equivalent experience.
• EXPERIENCE: Min 2 years as a service technician or according to provincial legislative requirements and CSA standards.
• OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver's license. Must be willing, fit and able to work at height/climb ladders/walkways. Must have good computer, written and verbal communication skills. Must possess excellent customer interaction skills.
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About the Company

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a wide range of customers and across multiple industries. We consistently set the industry benchmark, from everyday improvements to breakthrough breakthroughs at the most important times, because we know we can always find a safer, more productive and more sustainable way. That's why, with 16,000+ professionals in over 50 countries, Konecranes is trusted every day to lift, handle and move what the world needs.