Service Desk Agent (m/w/d) – 1st Level Support

Role Summary

• your tasks
• Telephone and written support for our customers as a central contact point in the service desk
• Recording relevant information and structured qualification of incidents and service requests according to defined processes
• Proactive communication with customers about processing statuses, queries and next steps
• Handover and coordination with the technical departments in 2nd and 3rd level support as well as order scheduling
• Viewing and recording monitoring reports and initiating defined measures
• Maintenance and further development of knowledge database entries, documentation and asset master data
• your profile
• initial experience in IT support, service desk, help desk or customer service

Completed training in an IT, commercial or service-oriented environment (e.g. IT specialist, IT system clerk, IT system management clerk or comparable) - also career starters

• Strong service and customer orientation as well as enjoyment of communicating with people
• independent, structured and reliable way of working
• Interest in IT topics and the willingness to further develop professionally and technically

Benefits

Basic technical knowledge is desirable in

• Windows 10 / Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive)
• Active Directory (user and group management)
• VPN and Networking Basics
• Infrastructure, client and printer hardware
• This is what sets you apart
• You keep track even in stressful situations
• You communicate in a friendly, professional and solution-oriented manner
• You enjoy working in a team and actively contribute ideas
• You enjoy helping customers quickly and understandably
• Service quality and customer satisfaction are your top priority
• your future with us in the company
• We offer you exciting tasks in an attractive and varied working environment:
• Team: The cohesion within our diverse team distinguishes us through helpful colleagues, team and company events as well as a familiar working atmosphere
• Modern Workplace: In the workplace of the future, you will receive the latest technical equipment and work in an innovative working environment
• Flexibility: Depending on the area of responsibility and in coordination with your manager, it is possible to individually adjust your working hours and place of work
• Variety: In your independently managed projects, you can get to know our diverse customers and gain insights into a wide variety of industries
• Further development: With a comprehensive range of options, individual career planning, manufacturer certifications and much more, you will continuously develop and never stand still
• Benefits: with a variety of benefits such as company fitness, job bike, health management, company pension plan as well as leasing options for a PC, laptop and/or smartphone for you and your family
• Would you like to continue to build our team with us and actively shape its success story? Then we should definitely get to know each other - we look forward to your application!
• your contact person
• Jana Schabio
• HR Business Partner
• Tel.: +49 6502 9208 - 555