Service Advisor

Role Summary

Job Responsibilities * Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships. * Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately. * Conduct vehicle inspections alongside customers, identifying and documenting service requirements. * Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns. * Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval. * Schedule and coordinate service appointments, ensuring efficient utilization of service department resources. * Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles. * Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner. * Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs. * Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained. * Process customer payments and transactions, following company procedures and guidelines. * Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary. * Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities. * Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable. * Adhere to company policies, procedures, and safety guidelines at all times.Qualifications * Customer Service * Automotive * Qatar, GCC * English * Basic computer proficiency, including knowledge of standard office software (e.g. MS Office). * Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.Skills * Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience. * Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software. * Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment. * Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).ExperienceEducationDiploma / Bachelor