Senior Ivanti ITSM Consultant – freelance, 3 MTH

Role Summary

Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated

Context and job challenges

As part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP-regulated environment. This strategic project aims to:

implement the Ivanti solution in a controlled and compliant framework, meeting requirements for traceability, data integrity, and validation as required in GxP environments

redesign and industrialise ITIL processes: incident, problem, service request, and change management

implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB

The ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into client's operational processes, ensuring compliance with GxP regulations and applicable quality standards.

• Main objectives
• lead the implementation of the Ivanti ITSM solution in full compliance with GxPstandards and requirements
• redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations
• deploy the priority modules: incidents, requests, changes, problems, followed by asset management
• prepare the foundation for the progressive implementation of a CMDB
• support change management and ensure the system’s continuous compliance throughout the GxP application lifecycle

Responsibilities

• Project management
• define and manage the Ivanti project timeline, including all GxP requirements(qualification, traceability, documentation)
• coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team
• manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed)
• Process design and re-engineering
• redesign ITSM processes ensuring compliance with both GxP and ITIL standards
• contribute to the drafting of GxP validation documentation: URS, FS, DS, test

protocols, qualification strategy, etc.

Implementation and configuration

hands-onconfiguration and parametrization of the Ivanti ITSM platform, including workflows, forms, business rules, roles, notifications, service catalogue elements, and core module setup

• ability to troubleshoot and adjust configurations directly
• collaborate with Ivanti Professional Services when needed, while retaining internal ownership of the solution design and configuration
• organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ)
• Change management
• support end-users within a quality-driven framework (training, procedures, validation of user materials)
• implement change management procedures compliant with GxP traceability requirements
• Operations and continuous improvement
• structure governance around ITSM within a quality-compliant and auditableframework
• ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans

Requirements

Technical skills

• at least 5 years of proven experience managing ITSM projects in critical or regulatedenvironments
• proven hands-on experience configuring and parametrizing Ivanti ITSM solutions in production environments
• strong command of ITIL v3/v4 frameworks – certification preferred
• experience working in GxP or equivalent regulatory environments
• understanding of IT asset management, CMDB implementation, and computer system validation lifecycle
• ability to combine project leadership with operational intervention on the platform
• experience in configuration of incident, request, problem, change, asset management, and CMDB-related components within Ivanti
• Soft skills
• strong sense of responsibility and documentation rigour
• ability to communicate effectively with business, IT, quality, and compliance stakeholders
• solid project management culture, analytical mindset, and results-oriented approach
• Master’s degree (Bac+5) in computer science, software engineering, informationsystems or equivalent
• ITIL Foundation certification required
• Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.)