Sales Account Manager - Production Printing

Role Summary

Manage and develop customer accounts to achieve sales targets, increase market share, and maintain long-term business relationships. Identify new business opportunities, prepare proposals, negotiate contracts, and ensure customer satisfaction while coordinating with internal teams to deliver effective solutions.

Responsibilities

• Develop and maintain strong relationships with existing customers.
• Identify and pursue new business opportunities.
• Achieve assigned sales targets and KPIs.
• Prepare quotations, proposals, and contracts.
• Conduct customer visits, presentations, and product demonstrations.
• Monitor market trends and competitor activities.
• Coordinate with technical, service, and logistics teams to ensure customer satisfaction.
• Prepare sales forecasts and periodic reports.
• Follow up on payments and account receivables.
• Ensure compliance with company policies and procedures.
• Achieve annual sales revenue targets.
• Increase profitability of assigned accounts.
• Generate new business opportunities and revenue streams.
• Improve gross margin performance.
• Support collection of outstanding payments.
• Maintain high customer satisfaction levels.
• Develop and retain strategic customer relationships.
• Ensure timely submission of sales reports and forecasts.
• Enhance company brand awareness in the market.
• Maintain accurate CRM and customer records.

Requirements

Education

• Bachelor's Degree in Business Administration, Marketing, Sales, or related field.
• 2 – 3 years of experience in B2B sales or account management.

Skills & Abilities

• Strong sales and negotiation skills.
• Excellent communication and presentation skills.
• Customer relationship management.
• Market analysis and business development.
• Proficiency in CRM

About the Company

Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.