Reward Operations Consultant

Role Summary

Location: Louisville KY, (Hybrid)

In this position, you'll be based in the Louisville office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Join our Reward Operations team and play a key role in delivering an exceptional employee experience through global benefits and recognition programs. As a Reward Operations Consultant, you will support employees and managers with benefits-related inquiries, manage employee requests, and ensure the accurate administration of benefit plans and employee data. This role combines customer service, problem-solving, and data analysis, offering the opportunity to work closely with HR, payroll, and external vendors while contributing to important reward and benefits initiatives across the organization.

A role you will love

In this role, you will be responsible for the accurate administration of employee benefits and rewards programs, ensuring a high level of service and operational excellence. You'll leverage your analytical skills to manage benefits data, support reporting and compliance activities, and identify opportunities to improve processes.

Responsibilities

Some of your key responsibilities will include

• Administer and support global employee benefits and recognition programs.
• Respond to employee and manager benefit inquiries and resolve system tickets within SLAs.
• Process benefit enrollments, changes, and cancellations while coordinating with payroll and vendors.
• Maintain accurate employee records in HRIS system.
• Use Excel formulas and VLOOKUP for benefits data management and reporting.
• Process invoices, support compliance reporting, and assist with annual benefits activities.
• Promote HRIS self-service tools and collaborate with HR, payroll, and vendors to resolve issues.

Benefits

What will you bring to the role?

• Minimum 2 years of experience working with US employee benefits
• Experience in benefits administration, HR operations, or a related field
• Strong knowledge of Excel formulas and functions
• Exposure to global benefits programs considered an asset
• Strong data management and reporting skills
• Good analytical and problem-solving abilities
• Attention to detail and accuracy in handling benefits-related data

Rewards designed for you

• Paid parental leave, flexible working and a caring and inclusive culture
• Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
• Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
• Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
• Applicants must be currently authorized to work in the United States on a full-time basis. We will not sponsor applicants for work visas

About the Company

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.