Remote Customer Experience Associate III

Role Summary

Remote Customer Service Representative III

$18.00/HR

As a Customer Service Representative III , you will assist the EPS Call Center with all aspects of the customer service functions, including receiving 80 inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task.

Responsibilities

• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
• Assists with supervisor call backs

Assists with agent chat assistance

• Assists with the call center floor to assist representatives with questions or difficult telephone calls.
• Answers inquiries regarding general dispute process

Data entry of disputes when necessary

• Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
• Performs all other duties as assigned.

Requirements

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.
• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• All internals must be in their current roles for 6 months or more

Training Requirements

• Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
• Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements

• Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 50 upload ; (no Wi-Fi).
• Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
• Company equipment will be provided
• Preferred Qualifications

1+ years of previous call center experience

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour.

Benefits

What you get

Full-Time Employment

We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. or following areas Washington DC, Minneapolis, MN

• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Work schedule: TBA

About the Company

About Maven

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.