Remote Call Center Customer Service Representative

Role Summary

• Remote - Call Center Customer Service Representative
• Medicaid Member Support – Tier 1
• For The State of Iowa
• You Need to Reside in the State of Iowa to be Eligible,
• Need to reside within an Hour of Des Moines, Iowa
• $18.00/ Hourly
• Paid Training
• Start Date
• September 14th, 2026
• October 19th, 2026

Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.

Full-time Position with Full Benefits

The pay rate is $18.00 an hour which may be below your state’s minimum wage. Please take this into consideration when applying.

Hours of Operation Monday-Friday 8:00AM - 5:00PM CST. Must be able to work during these hours.

Training Duration: 4 Weeks in a classroom and 1 weeks Nesting in a supportive environment.

Health benefits, medical, dental and vision are available on 1 st day of employment.

Paid time off is accrued after 180 days (about 6 months) of employment.

No Time off granted in the 1st 90 days.

Successfully manage 10-15 systems and 40+ calls per day.

Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.

Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.

Accurately document enrollment requests and status changes

Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.

Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center (high volume calls) environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers from diverse backgrounds.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• High School diploma or GED
• Background required.
• Must reside within 1 hour driving distance from Des Moines, IA

Benefits

Those Successful in this role

• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to adhere to a break and lunch schedule

Excellent typing and grammar skills

• Ability to navigate a computer, understanding/utilizing policy.
• Excellent customer service and phone etiquette skills.

Reliable internet access

Attendance must be excellent, with employees maintaining a reliable and consistent work schedule, arriving on time for all scheduled shifts, and minimizing unplanned absences.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour.

Shifts

Monday - Friday 8: 00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

• Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Company

About Maven

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.