Remote Call Center Associate – Medicaid

Role Summary

Job Title: Call Center Associate – Medicaid

Location: Remote – Virginia, US

Pay Rate: Bilingual $18.13 hr.

• Employment Type: Full Time
• Shift Information: 8:30am – 5:00pm est. Monday-Friday
• **Class starts early October

We’re hiring Remote Call Center Representatives for our Government Healthcare Solutions account in Richmond, VA to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals. This is a great opportunity to learn Medicaid benefits, eligibility, and claims analysis to assist Medicaid recipients and healthcare providers.

Responsibilities

• Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Additional Duties as Assigned
• Verify documents and images
• Complete required assigned training

Requirements

• High school diploma or GED required
• Background check and or Drug screening
• High Speed internet access and space to work away from noise and distractions
• Bilingual skills (Spanish speaking preferred)

Preferred Qualifications

Previous call center or customer service experience

• Previous experience with Medicaid, Medicare, or Health Insurance preferred
• Computer system experience with data entry and database documentation knowledge.
• Knowledge of Medicaid Management Information System (MMIS) is helpful
• Experience in handling inbound customer support calls
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic

Benefits

• Full-time employment
• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays

Standard scheduled. 8: 30am – 5pm EST Monday through Friday, Weekends OFF!!

• Paid training
• Great Work Environment with career growth and advancement opportunities
• Supportive and inclusive work environment

About the Company

About Maven

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.

Additional Information

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based onvarious factorsincluding but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.13 per hour which may be below your state's minimum wage. Please take this into consideration when applying.