Regional IT Service Delivery Manager

Role Summary

Description

The National Solutions Business Area at Leidos currently has an opening for a Regional Service Delivery Manager to support a client's mission in a challenging and dynamic environment located in the Alice Springs, Australia area. This position requires an active TS/SCI with Polygraph.

The Regional Service Delivery Manager is responsible for leading Tier 2 hardware engineering service delivery across multiple OCONUS customer locations, ensuring high-quality operational support while fostering collaboration, continuous improvement, and team development.

Responsibilities

• Lead Tier 2 hardware engineering service delivery across multiple OCONUS customer locations.
• Oversee the Tier 2 hardware support team responsible for providing 24x7 operations and maintenance support for mission-critical systems.
• Manage all aspects of the maintenance team, including assigning work, defining responsibilities, and delegating appropriate levels of authority.
• Build and maintain strong communication and collaboration with customers, stakeholders, and other ecosystem service providers.
• Ensure maintenance policies, procedures, and operational standards are established, documented, and consistently followed.
• Plan, coordinate, and deconflict staffing requirements to ensure uninterrupted operational support.
• Recruit, develop, mentor, and retain a highly skilled workforce while strengthening technical capabilities across the team.
• Champion Continuous Service Improvement (CSI) initiatives to enhance operational efficiency, service quality, and customer satisfaction.
• Foster an inclusive, collaborative culture that values diverse perspectives and supports sustained organizational growth.
• Serve as the primary escalation point for customer service inquiries and operational issues.
• Analyze customer issues and coordinate appropriate corrective actions, including repair, replacement, or field service activities.
• Prepare and deliver status updates, operational briefings, and performance reports to customers and leadership as required.

Requirements

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below

• Active TS/SCI with Polygraph security clearance.
• Bachelor's degree and 5+ years of relevant experience, Master's degree with 3+ years of relevant experience, or 8+ years equivalent work experience.
• 6+ years of experience leading or supervising technical teams, projects, or operational support organizations.
• Experience supporting operations in a 24x7 mission-critical environment.
• Demonstrated ability to solve complex technical and operational problems requiring creativity, sound judgment, and innovation.
• Experience leading teams with diverse technical skill sets.
• Experience managing hardware and software maintenance activities.
• Experience preparing and delivering briefings to customers, leadership, and other stakeholders.
• Excellent interpersonal, written, and verbal communication skills.
• Strong collaboration skills with the ability to work effectively with customers, teammates, subcontractors, and other partners.
• Ability to thrive in a fast-paced, customer-focused environment.

Preferred Qualifications

Candidates with these desired skills will be given preferential consideration:

• Familiarity with site and customer processes
• Familiarity with national systems missions and concepts
• Continuous service improvement or process improvement experience

#NSBA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Salary

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About the Company

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Your greatest work is ahead!

We are looking for a Substation Protection & Controls Engineer to join our team. As a Career Protection & Control Engineer, candidates will have the opportunity to design substation protection and control projects for electric utilities at voltages from 12kV up to 500kV. This is an exciting and growing field in the power systems industry and allows candidates to get exposure to how the power generation such as that of renewable energy ties into the electric system. Candidates will be expected to use knowledge of digital logic design, AC and DC circuits to design substation electrical projects.

HYBRID SCHEDULE: Candidates must live in Framingham, MA office's client servicing territory. MA, CT, NH, RI. (1 - 4 days in office.)

Successful candidates can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements as well as managers who will encourage career development and growth including:

In this role, you can also expect to gain experience in the following: