Network Control/Data Center Monitoring Analyst

Role Summary

The Digital Sector is currently seeking a Network Control/Data Center Monitoring Analyst to supporting a large healthcare contract in Windsor Mill, MD

Schedule: Base schedule: 5AM – 5PM Friday, Saturday, and Sunday with one Thursday monthly rotation.

Analyst position in the VDC Network Control Center (NCC) – Tier I with a focus on Monitoring activities. Serve as a NCC Analyst working in the NCC and maintaining operations of CMS VDC Systems. The NCC is the focal point for monitoring systems supporting CMS VDC and coordinating the processes and activities that focus on restoring service as quickly as possible after an incident occurs. Monitors computing resources within the CMS VDC Environments. Alerts systems owners, stakeholders and management of degraded system status and Severity 1 incidents. Research system problems, troubleshoots, escalates and documents corrective actions. Assist with Change Management, Problem Management, Configuration management and Crisis Management activities. Collaborates with peers from other Functional Areas and shares relevant information regarding incidents and events on different platforms. Monitors data center networks, infrastructure bandwidth, application health, servers and other infrastructure. Coordinates and communicates with vendors.

Responsibilities

Utilize the monitoring systems to maintain system health awareness. Utilize phone, email, instant messaging, and other systems to facilitate communication between parties. Provide front line service support to engineers and customers. Assist with the performance of “Change Management” to ensure all changes to the environment are properly authorized and documented. The production and distribution of timed reports. Plus, additional duties as assigned.

Requirements

• BS degree or equivalent experience and less than 2 years prior relevant experience. Experience may be substituted in lieu of degree.
• Fundamental IT Technical Experience.-Basic Windows Server Administration-Basic Network/Infrastructure (Cisco)-Strong Microsoft Office Skills (WORD, EXCEL, OUTLOOK). Strong Communication Skills- Written and Verbal Skills- Collaboration. Strong Customer Service Skills
• All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
• Must be able to obtain a maintain a public trust clearance.

Preferred Qualifications

Experience working within an Enterprise level IT Data Center (Particularly within an IT "Monitoring/Discover" (Tier 1) role.

If you're looking for comfort, keep scrolling. At Leidos , we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range $50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About the Company

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Your greatest work is ahead!

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HYBRID SCHEDULE: Candidates must live in Framingham, MA office's client servicing territory. MA, CT, NH, RI. (1 - 4 days in office.)

Successful candidates can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements as well as managers who will encourage career development and growth including:

In this role, you can also expect to gain experience in the following: