Projects & Methods Manager (full remote)

Role Summary

Implementation of a standardized customer support methodology

Deploy a uniform support methodology, inspired by best practices (McKinsey, Bain, Accenture).

Design educational tools and supports allowing coaches to have a maximum impact on their clients.

Guarantee the consistent application of this methodology within the company.

Automation and operational optimization

Automate customer workflows (Monday, Make, Zapier, Airtable, Notion, etc.).

Improve our AI analysis systems for coaching sessions, integrating alerts and real-time monitoring.

Automate tracking and reporting of progress, for dynamic feedback to coaches and clients.

Strategic leadership and internal project management

Develop and manage a structured process for creating customer case studies to promote our successes.

Develop a centralized intelligent customer directory, facilitating team responsiveness and performance.

Design and implement standardized project management processes for each event (excluding logistics), including feedback and a continuous improvement loop.

Operational coordination and governance

Ensure precise monitoring of projects and initiatives via Notion / Slack / Jira / Monday.

Lead regular follow-up meetings: weekly updates, sprint reviews, retrospectives.

Ensure the proper application of defined standards, ensuring compliance with deadlines and quality of execution.

Profile sought

Profile sought

Minimum 3 years of experience as a PMO or Operations Manager.

Proven experience in a recognized consulting firm (McKinsey, Bain, Accenture or equivalent) highly appreciated.

Expertise in automation tools (Make, Zapier) and project management (Notion, Airtable, Monday).

Proven ability to manage multiple projects simultaneously in a dynamic and demanding environment.

Rigorous, structured approach, results-oriented and operational excellence.

Advantages

Direct impact on the performance of the Delivery division.

Maximum flexibility (face-to-face, flexible hours or full remote).

Stimulating and dynamic environment.

Opportunity for rapid advancement within a fast-growing company.

• Conduct of interviews
• Pre-selection questionnaire
• Soft skills interview
• Interview with the manager
• Case study (optional)
• Final interview

We are a company specializing in supporting VSE/SMEs and hypergrowth entrepreneurs. Our coaches support managers to accelerate their growth in a structured and sustainable way.

We are looking for an experienced project manager capable of managing and optimizing our internal processes by structuring robust and standardized methodologies, in order to guarantee exceptional results for our clients.

You will work closely with the Head of Delivery to execute and coordinate key operational and strategic projects.