Product Support Advisor - FIFO

Role Summary

In this role, you will make an impact in the following ways:

• Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field-service environment with minimal supervision.
• Support Rio Tinto's mining operations by ensuring maximum fleet availability, reliability, and operational safety.
• Carry out scheduled and unscheduled preventative maintenance, following Cummins and OEM procedures.
• Interpret complex engine system interactions-including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline-to accurately identify and resolve root causes.
• Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
• Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
• Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
• Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.
• Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
• Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
• Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

To be successful in this role you will need the following:

• Significant field service experience with expert-level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
• Proven experience working on large mining fleets, including:
• Komatsu 830E haul trucks
• Komatsu WA1200 loaders
• Komatsu PC550 excavators
• Hitachi EX5600-7 excavators
• Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
• Strong problem-solving and decision-making skills when working with high-complexity systems and remote field conditions.
• Excellent communication skills with a strong customer-service focus.
• Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice-trained Engine Technician preferred.
• Valid driver's license and ability to meet site access, medical, and compliance requirements.
• Safety-first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero-incident workplace.

Rio Tinto Hope Downs 4

8/6 Roster Day shift Only

HHP Experience Required

Field Service Experience essential

Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600-7

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2424871

Relocation Package No

100% On-Site No

About the Company

#Invest in our People and Organizational Effectiveness

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2430718

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

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