Product Manager

Role Summary

Product Manager

Upshop is seeking a Product Manager responsible for helping define, build, and deliver product capabilities within Upshop’s retail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability.

The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems.

The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs.

This role collaborates closely with

• Engineering
• UX / Product Design
• Data Science
• Revenue / Sales
• Customer Success

The estimated pay ranges for this role are as follows:

• $100,000 - 130,000 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Responsibilities

Product Strategy & Planning

• Contribute to the development and execution of product strategy and roadmap initiatives
• Identify product opportunities based on customer feedback, operational challenges, and market trends
• Define product priorities aligned with company objectives
• Develop product requirements, use cases, and user stories

Product Development & Delivery

• Partner with engineering and UX teams to design and deliver new product capabilities
• Participate in agile development processes including sprint planning, backlog grooming, and release planning
• Ensure product features meet functional, usability, and scalability requirements
• Support testing, validation, and product launch activities

Customer & Market Engagement

• Engage directly with customers to understand operational workflows and product needs
• Conduct customer interviews, feedback sessions, and discovery activities
• Gather insights from sales and customer success teams to inform product decisions
• Represent customer needs within the product development process

Technical Collaboration

• Work closely with engineering teams on features involving APIs, integrations, and SaaS platform capabilities
• Translate business and operational requirements into technical product specifications
• Support integration requirements with retailer systems and third-party solutions

Cross-Functional Collaboration

• Partner with engineering, UX, data science, revenue, and customer success teams
• Support go-to-market readiness for new product releases
• Communicate product updates and priorities across internal stakeholders

Requirements

• Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)
• 3–6+ years of experience in product management or product-related roles
• Experience working in SaaS or enterprise software environments
• Experience collaborating with engineering teams in an agile product development environment
• Strong communication and stakeholder management skills
• Ability to translate customer and business needs into clear product requirements

Technical Knowledge

• Working knowledge of APIs, integrations, and modern SaaS platform architecture
• Ability to collaborate effectively with engineering teams on technical product features
• Familiarity with product management tools and agile workflows
• Familiarity with AI-enabled tooling and emerging AI capabilities , including the ability to evaluate opportunities for AI-driven features within SaaS products.

Preferred Experience

• Experience in grocery retail, food service, supply chain, or store operations technology
• Exposure to data-driven product development
• Familiarity with AI-enabled tools, automation technologies, or predictive analytics

Key Competencies

• Customer focus and empathy for operational users
• Analytical and problem-solving skills
• Cross-functional collaboration
• Strategic thinking and prioritization
• Communication and stakeholder management

Working Relationships

About the Company

Extremely Accountable

Customer Obsessed

Always Innovating

Demand Excellence

Biased for Action

As A Solutions Consultant You Will

Directly engage with customers individually or as part of the sales team

Oversee and advise on the implementation of the customers Upshop platform

Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations

Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches

Extract business requirements from customers and translate them into a well-architected recommendation

Develop and provide forward looking guidance and future state roadmaps

Leverage known best practices and solutions to reduce risk to customer implementations

Decompose future state goals into actionable execution plans

Collaborate with Upshop ’s product and engineering teams to ensure customer alignment to Upshop goals