Product Manager, Patient Engagement (EHR- Dermatology)

Role Summary

Ezderm is seeking a Product Manager for Patient Engagement to join our team. Reporting to the VP of Product, you will be responsible for leading the future of our patient-facing solutions, focusing on how we build integrated engagement tools and identifying the strategic investments we should make next. You’ll work with our clients, end-users, and cross-functional teams across the organization to gather the insights needed to build innovative software, manage complex telecommunications compliance, and help grow Ezderm ’s footprint in the dermatology industry.

Responsibilities

• Product Strategy & Discovery: Lead market discovery, build customer advisory groups, and define the roadmap for messaging, scheduling, and portal solutions.
• UX & Quality Stewardship: Act as the final authority on UX approval and User Acceptance Testing (UAT) to ensure a seamless, high-end patient journey.
• Global Collaboration: Work closely with our engineering teams in Europe and market-facing teams in North America to ensure features are deeply integrated and market-ready.
• Beta & Pilot Management: Lead and oversee beta programs and pilot phases, gathering direct feedback from early adopters to ensure the product is refined and ready for wide-scale release.
• KPI Management: Create, track, and report on Key Performance Indicators (KPIs) to measure product health, adoption rates, and the impact of engagement features on operational efficiency.
• Go-To-Market & Enablement: Partner with Sales, Marketing, and Training teams to develop value propositions, competitive positioning, and the toolkits needed to successfully launch products and drive adoption.
• Compliance & Partner Management: Manage the regulatory landscape (TCPA, CAN-SPAM, 10DLC) and maintain relationships with communication infrastructure partners.

Requirements

• 3+ years of Product Management experience in HealthTech or similar software environments.
• Proven ability to manage product delivery and ensure compliance with industry and federal regulations (such as HIPAA or telecommunications standards) through proactive research and application.
• Strong ability to lead discovery and validation efforts, turning complex ideas into clear requirements and successful go-to-market strategies.
• Ability to translate technical or regulatory requirements into simple, value-driven language for both internal stakeholders and clinical customers.
• Understanding of the patient journey and the importance of digital engagement in modern healthcare.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication (verbal and written), interpersonal, collaboration, and relationship-building skills.
• Strong critical thinking, prioritization, and organizational skills; ability to integrate clinical and technical knowledge.

Benefits

• Work Environment: Position requires occasional travel by car and/or plane. Otherwise, normal office working conditions remotely..
• Position Type and Expected Working Hours: Expected working hours during normal business hours of approximately 8:00am - 5:00pm EST Monday through Friday, subject to change at your Manager’s discretion.
• Travel: Travel up to 10% domestically which requires a valid driver’s license and acceptable driving record.
• Physical Demands: Bending, sitting, and standing for long periods of time. May require lifting objects weighing up to 20 lbs. as needed. Driving required occasionally..
• Essential Physical Functions: Driving a car and standing for long periods of time.
• Additional Eligibility Qualifications: Valid driver’s license and acceptable driving record, acceptable background and reference check. Compliance with I-9 employment eligibility requirements.