Practice Success Manager - Major Cities, US

Practice Success Manager - Major Cities, US at R2 Technologies, Inc. in Major Cities.

Responsibilities

Post Sales Support

• Serve as the primary support contact for all providers ≥ Day 30.
• Deliver virtual education, refresher training, and ongoing consultative support.
• Monitor PAM trends and provide targeted coaching to strengthen utilization.
• Troubleshoot non-clinical issues, including logs, workflow gaps, and provider portal use.

Business Consultation

• Evaluate website and social media activity, marketing effectiveness, brand guideline adherence, utilization trends, training portal engagement, ROI reviews and guide subscription renewal planning.
• Provide workflow optimization recommendations and guide pricing/menu refinements to support practice revenue growth.
• Support global distributor partners and international practices as need to maintain consistency.

Provider Communication & Strategy

• Maintain consistent, value-driven engagement with assigned accounts, ensuring alignment with performance goals and keeping management informed on key activities.
• Ensure providers follow brand guidelines across social media, encourage posting, and promote new marketing assets and treatment protocols.
• Support virtual events as needed, with exceptions assigned to the ASM on a case-by-case basis.

Marketing & Communications

• Send monthly provider communication and promotional updates via HubSpot, in collaboration with Marketing.
• Provide strategic marketing guidance and share relevant provider-facing assets and campaigns.

Sales Initiatives

• Identify opportunities for second-system sales and coordinate warm handoffs to the local ASM.
• Maintain and strengthen retention of current Peak subscriptions each quarter.
• Identify and convert eligible Base customers into Peak subscribers through utilization insights and value-driven recommendations.

Administrative & Logistical Tasks

• Maintain accurate and timely updates in HubSpot on a daily basis.
• Support log pulls, Wi-Fi reconnections, and other non-clinical technical needs as required.
• Collaborate closely with Area Sales Managers and Clinical Business Managers to strengthen customer experience and ensure a unified, customer-centric approach.
• Ensure post install surveys are completed.

Requirements

ABOUT YOU

• The Practice Success Manager (PSM) provides industry-leading post-sales support and business coaching to Glacial Skin provider accounts and distributors.
• After onboarding, the PSM serves as the practice’s ongoing partner, helping to drive consistent utilization, refine workflows, and keeps Glacial Skin deeply integrated into the practice’s day-to-day operations.
• The PSM will also support distributors as needed to ensure consistent success across all markets.

QUALIFICATIONS and EDUCATIONAL REQUIREMENTS

• BA/BS or 5 years of sales related experience in Aesthetics or Med Tech industry preferred
• 5+ years of proven experience delivering virtual account management and support
• Experience managing National Account level providers
• Ability to manage a high-volume, global book of accounts
• Excellent communication, presentation, and instructional skills
• Strong analytical skills with ability to interpret utilization trends
• Exceptional communication and follow-through
• Marketing or consulting experience a plus
• Must have a strong inner drive and self-discipline and be comfortable working independently and managing multiple timelines
• Proficiency with CRM systems; Hubspot experience preferred
• Ability to sit, stand and/or walk for no less than 8 hours a day
• Ability to lift a minimum of 25 pounds
• Ability to view computer screen for long-durations

Benefits

• Company paid medical, dental, and vision insurance
• 401K plan, with company match
• Plus, much more to explore and discover!

Location

• Ability to manage large territories and travel up to 90% and live within 1 hour of an international airport with direct flights to major cities

About the Company

At Glacial® Skin by R2 Technologies, Inc. we don't just lead the global CryoAesthetics® space, we invented it!

Developed in collaboration with Massachusetts General Hospital and Blossom Innovations, our patented Cryomodulation™ technology powers advanced cold based treatments that reduce inflammation, brighten dark spots, and improve overall skin health.

Since launching in 2021, we’ve been growing fast - backed by strong partnerships, proven science, and a team that’s passionate about making impact. We continue to push the boundaries of aesthetics with our dynamic, ever-evolving product pipeline.

Learn more here: Glacial® Skin | Precision Cooling Cryotherapy for Your Face & More