PR - Operations Analyst

Role Summary

Academic training

Study of administrative, commercial or related careers. Knowledge of systems tools.

Languages

Intermediate English.

Requirements

Main functions of the vacancy

• Guarantee the review of customer requests and correct and complete issuance of service orders to different areas.
• Ensure the preparation and printing of Certificates, reports and reports of the Sector.
• Ensure the timely channeling, distribution and sending of national and international correspondence from the sector.
• Follow up on support areas related to the service order generation, certification and/or pre-invoicing processes under your responsibility.
• Guarantee the truthful and timely delivery of all necessary information, both internal to the coordinator and/or supervisor, and that which must be provided to the external client.
• Ensure the organization, control and updating of files, documents, and sector supplies associated with your work.
• Guarantee customer service and post-sales monitoring of the services provided.
• Ensure timely information to your immediate boss about any non-compliant product in your process or customer complaint and/or claim.
• Ensure their participation in the detection of corrective, preventive actions and improvement plans.
• Ensure participation in both internal and external audits, scheduled by the Natural Resources sector.
• Provide support in the logistics of operations whenever required.
• Maintain effective, timely and cordial communication with clients, for the proper development of the service.
• Monitor the correct and timely generation of purchase orders associated with their assigned processes.
• Ensure the timely provision of income and its distribution in the different associated cost centers, with the approval of the coordinator and/or lead supervisor.
• Guarantee correct and timely billing process, from pre-invoicing of services to the final closing of work orders.
• Generate service receipt minutes and follow up with buyers and approvers on behalf of the client.

Soft skills

• Attention to detail
• Sense of urgency
• teamwork
• Assertive communication
• Collaborative attitude
• Adaptation and availability to required response times

Minimum six (6) months in similar positions.

Benefits

• Administrative staff based on field/client operations.
• Monday to Friday, with availability on weekends.
• Salary: $2,730,958 + night, Sunday and holiday surcharges.
• Work/labor contract

About the Company

SGS is a world leader in inspection, verification, analysis and certification.

It is considered the main global benchmark in quality and integrity, we have more than 94,0000 employees and a network of more than 2,600 offices and laboratories around the world.