Patient Success Specialist

Role Summary

LifestyleRx is a precision lifestyle medical practice, combining medical expertise with a team-based approach that includes one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are currently looking for a Patient Success Specialist based in British Columbia to join our team.

This is a 100% remote position , with regular working hours of 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday . Candidates must reside in British Columbia and be available to consistently work these hours.

You are a person who

Demonstrates a high level of empathy and compassion towards those around you.

Has a strong work ethic characterized by professional integrity and a positive, proactive attitude.

Excellent organizational skills, effectively managing tasks, and priorities.

Adapts to changing priorities and manages time effectively in a fast-paced virtual environment.

Develops and maintains collaborative working relationships, promoting teamwork and cooperation.

Possesses strong communication skills, both written and verbal, enabling effective interaction with team members and patients.

Responsibilities

Responsibilities will include

• Introduce and onboard patients into the LifestyleRx Type 2 Diabetes Reversal and Metabolic Health Programs.
• Respond to patient inquiries on a timely basis, ensuring they have access to the right services and/or resources, including, when necessary, recommending additional services that may support their journey to remission.
• Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience.
• Foster and maintain strong relationships that establishes LifestyleRx as the trusted service provider for all things required for their reversal journey.
• Assist moderating group medical visits, which includes, but not limited to, monitoring group chats, present weekly video content, support patients with videoconferencing connectivity issues, and etc.
• Support the LifestyleRx practitioners (physicians and Registered Dietitians) with patient enquiries, appointment cancellations and/or rescheduling, and etc.
• Follow up with clinics and/or labs to help resolve communication/fax issues, missing results, or referrals.
• Other ad hoc tasks as required.

Requirements

Qualifications include

• Must reside in British Columbia and be available to work 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday .
• Strong computer proficiency and an ability to quickly learn new programs and technology.
• Prior experience in healthcare, patient support, customer success, or a similar role would be an asset but is not required.

Benefits

• 100% remote working environment.
• Competitive salary, including benefits and starting 3 weeks vacation.

About the Company

About LifestyleRx

LifestyleRx is pioneering the future of virtual healthcare, focusing on type 2 diabetes reversal. By 2030, we aim to deliver 2M diabetic remissions, return 12M years of life to patients, and offset more than $250B in healthcare costs.