Patient Observation Technician

Patient Observation Technician at University Health Network in Toronto, ON, Canada.

Role Summary

• Union: Non-Union
• New or Replacement Position: Replacement
• Site: MaRS Discovery District, Toronto
• Reports to: Manager
• Hours: 12 Hour Shifts - Days, Nights and Weekends
• Status: Permanent Part-time
• Closing Date: Open until filled

Responsibilities

• Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and well-being.
• Communicate with patients through remote channels, offering reassurance, support, and assistance as required.
• Maintain accurate and detailed documentation of patient observations and interactions.
• Utilize Microsoft Office applications and other technology platforms efficiently.
• Demonstrate proficiency in written and verbal communication skills, with a strong command of the English language.
• Prioritize tasks effectively, managing multiple responsibilities simultaneously.
• Apply strong problem-solving skills to address patient needs and concerns promptly.
• Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.
• Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.
• Provide empathy, understanding, and effective communication to patients in a remote setting.
• Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.
• Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs.

Requirements

Education

• High school diploma is required.
• Possession of a medical certificate or any relevant medical education is a plus, though not mandatory.

Work Experience

• Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
• Exposure to fast-paced environments with high-pressure situations would be advantageous.
• Prior healthcare experience is a plus but not mandatory.

Hard Skills

• Proficiency in utilizing Microsoft Office applications effectively.
• Strong technological aptitude with the ability to adapt to different software platforms.
• Excellent written and verbal communication skills.
• Proficient in the English language, both in reading and writing.
• Proficient in Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic and Spanish is considered an asset.

Soft Skills

• Exceptional problem-solving abilities.
• Skilled in conflict management.
• Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
• Ability to multitask efficiently and prioritize responsibilities effectively.
• Excellent communication skills, displaying empathy and compassion.
• Strong observation skills and meticulous attention to detail.
• Capable of providing reassurance and support remotely.

Benefits

• All applications must be submitted before the posting close date.
• Human Attended Live Observation (H.A.L.O.) uses email to communicate with selected candidates. Please ensure you check your email regularly.
• Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
• Human Attended Live Observation (H.A.L.O.) is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
• We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

About the Company

The Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk.

As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.