Operations Manager

Role Summary

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

Responsibilities

We're looking for a high-energy, people-first Operations Manager to own and scale our US operations, based in Boston — someone who thrives in a fast-growing startup, turns chaos into process, and gets energy from helping teams do their best work.

• Own HR operations end-to-end: onboarding, offboarding, benefits administration, and employee experience
• Coordinate payroll and compliance documentation for US employees
• Manage vendor and partner relationships, keeping things running without friction
• Plan internal events and culture moments that connect the US team to the global company
• Build process as we scale — identifying gaps, proposing solutions, and implementing them
• Act as the go-to contact for US employees on HR, finance, and operational questions

Requirements

• 4+ years of experience in operations, people ops, or administrative roles; startup experience strongly preferred
• A self-starter who doesn't wait to be told what to do and finds satisfaction in making things work
• Highly organized with strong attention to detail, without losing sight of the bigger picture
• Warm, positive communicator — people genuinely enjoy working with you
• Comfortable juggling multiple workstreams across HR, finance, and general operations
• Excellent written and verbal English; equally comfortable drafting a policy or a Slack message
• Able to work independently in a remote environment and collaborate across time zones
• Available to provide executive support during US visits — coordinating logistics, accommodations, meals, and scheduling for leadership visiting from HQ; requires being on-site during those visits