Operation Manager (E-Commerce)

Role Summary

Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross- functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results.

Responsibilities

1. Inventory Planning & Demand Forecasting

• Develop, implement, and maintain inventory forecasting models to ensure consistent product availability.
• Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency.
• Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals.

1. Vendor Relations & Procurement

• Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise.
• Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery.
• Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules.

1. Cross-Functional Collaboration

• Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands.
• Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives.
• Ensure transparent and timely communication of any potential supply or operational issues across relevant departments.

1. System & Process Management

• Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries
• Maintain accurate records within inventory management software or ERP systems.
• Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams.

1. Operational Efficiency & Continuous Improvement

• Analyze current operational processes to identify bottlenecks and areas for improvement.
• Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness.
• Present findings and recommendations to leadership, outlining clear action plans and metrics for success.

1. Risk Management & Compliance

• Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines
• Proactively identify potential inventory or supply chain risks and develop contingency plans.

Requirements

• Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).
• 3-5 years of experience in operations, supply chain, or inventory management (preferably in CPG or a closely related industry).
• Proven track record in vendor management, procurement, and demand planning.
• Proficiency with supply chain management or inventory planning software.
• Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes.

Must have skills

• Shopify, Analytics, eCommerce and Excel
• Good to have skills

SEO and Affiliate Marketing

Experience in Shopify B2B storefront development

Experience in Shopify apps

Experience using Klaviyo for email marketing and automation.