Music Streaming Platform Customer Expert with Italian and English (Remote within

Role Summary

It's a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries.

You support will be with E-mail support and through a messaging system (non-voice support) - no calls!

Requirements

• ✅ Excellent level Italian and English skills (written and verbal)
• ✅ Fast and accurate typing skills
• ✅ Strong attention to detail
• ✅ Ability to explain solutions clearly and professionally
• ✅ Customer-focused attitude and problem-solving mindset
• ✅ Previous customer support experience is an advantage
• ✅ Valid EU work permit

Benefits

• 💰 Fixed base salary
• 🎯 Performance-based bonuses
• 🏠 Work from home opportunity within Bulgaria
• 🎓 Fully paid training to help you succeed from day one
• 🍽️ Food vouchers
• 🏥 Additional health insurance
• 🏋️ Multisport card
• 💙 Employee Assistance Program for your wellbeing
• 🎁 Referral bonus program
• 📚 Access to internal learning platforms and continuous development opportunities
• 🚀 Career growth opportunities within a global organization
• If you are a fast typist, detail-oriented, and passionate about helping other music lovers worldwide, we want to hear from you!
• 🎵 Join our team and become part of a global music experience!

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

Location

• 🏠 Work from home within Bulgaria
• ⏰ 8-hour shifts, 5 days per week
• 🔄 Fixed schedule — no shift rotation
• 📅 Schedule: Monday to Sunday, between 07:00 and 20:00