Customer Support Representative Varna

Role Summary

What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like

HR Interview with the Recruiter;

Final interview with the team;

Final decision.

Our recruitment team is very willing to help out, so contact us with any questions you may have!

Customer Support Representative (Türkçe)

Bu pozisyon size ne sunacak

Ürünümüz için Türkiye pazarına yüksek kaliteli müşteri hizmeti sunmaktan sorumlu Türkçe Customer Success Manager ekibimizin bir parçası olacaksınız. Dost canlısı bir ortamda, tam performans gösterebilmeniz için ilk günden itibaren eğitimle ve vardiyalı bir programla çalışıyor olacaksınız.

Sizden beklentilerimiz

• Müşterilere yüksek kaliteli hizmet sunmak;
• Canlı sohbet ve e-posta yoluyla yanıtlar vermek;
• Müşterilere şikayet ve sorularında yardımcı olmak;
• Gerekli durumlarda müşterilere çağrı yapmak;
• Müşterilere web sitemiz hakkında bilgi vermek;

Gerektiğinde diğer projelere destek olmak.

(Bütün eğitimler tarafınıza sağlanacak.)

Bu rolde başarılı olmanız için gerekenler

• Kararlı ve motive;
• Türkçe’yi son derece iyi yazabilen ve konuşabilen;
• İngilizceye hakim (ek bir avantaj olacaktır);
• Müşteri hizmeti alanında deneyim;
• Pozitif tutum, titiz, çalışkan, detaylara dikkat eden ve kendini organize edebilen;

Çalışma saatleri ve günleri konusunda esneklik (vardiyalı çalışma).

Kurum kültürümüz hakkında

Uluslararası bir ekip olarak, elimizden gelenin en iyisini yapma özgürlüğü bizi motive ediyor. Çalışanlarımız, projelerinde özerk ve sorumlu, gerektiğinde inisiyatif kullanan, fikirlerinden vazgeçmeyen ve özgür kişilerdir.

We invest in the potential of each individual, so we believe that our talents contribute to achieving company goals!

How the process will work

HR Interview with the Employer;

Final interviews with the team;

Final decision.

Our recruitment team will be happy to assist you, contact us if you have any questions!

Responsibilities

What to expect of your role

You will be a part of our Turkish-speaking Customer Success team, responsible for providing high-quality customer service to our product for the Turkish market. We have a friendly environment, training is provided from the first day, so you can perform to the fullest, and you will be working on a shift-based schedule.

You will be expected to

• Deliver high-quality services to our customers;
• Answer via live chats and emails;
• Help customers with complaints and questions;
• Make calls to customers in difficult cases;
• Give customers information about our website;
• Other project support work.
• (Full training will be provided.)

Requirements

What you need to succeed in this role

• Can-do attitude;
• Excellent knowledge of the Turkish language;
• Good knowledge of the English language would be a plus;
• Previous experience in the customer care fields;
• The right attitude, accurate, hard-working, attentive to details, and self-organised person;

Flexibility on working hours and days (work by shifts).

Benefits

Reasons to join us

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• With flexible working hours and remote options, you'll love the freedom to work on your terms;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit;
• Our company offers a Badge System that rewards your performance and dedication. As you progress, you can improve your skills, advance your status, and enjoy salary increases. Additionally, employees with high monthly quality scores are eligible for extra bonuses.
• Ready to join us? Apply for this position!

Reasons to join us

• Our positive workplace environment creates a culture of collaboration and support, making this a place you'll love to work;
• We offer competitive remuneration and regular career development reviews to motivate you to reach your full potential and love what you do;
• We offer a generous holiday and sick leave policy, allowing you to take time off and enjoy work-life balance;
• We provide financial assistance for professional development, helping you be above average and enjoy your career path;
• Our study grants give you the opportunity to expand your knowledge and experience not only in your job but also in other areas;
• We offer a monthly allowance for personal activities that give you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritize the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company and makes it a place you'll enjoy sharing with others;
• With engaging team building events and corporate parties, you will be happy to be part of our community and team spirit;
• Our company offers a Badge System that rewards your performance and dedication. Thanks to this system, you can improve your skills, increase your status and benefit from salary increases. Additionally, employees with high monthly quality scores are entitled to earn extra bonuses.
• If you're ready to join us, apply for this position!

About the Company

About our corporate culture

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.

Additional Information

Our recruiters will review your resume and let you know whether you are suitable for the position.