Job Overview

Pay

Not disclosed

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Job description

Location:: Dubuque, Iowa, United States
Work arrangement:: Hybrid

Role Summary

Member Service Coordinator

Location: Dubuque, IA (hybrid).

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

The standard work week for this position will be Monday through Friday, 8-5pm.

Full-Time Benefits - Most benefits start day 1

Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/Defined Contribution (1-year waiting period)
PTO/Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/Parental Leave
Subsidized Parking
Company-paid Term Life/Accidental Death Insurance

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Role:: Member Services Coordinator

Company profile

Cottingham & Butler

cottinghambutler.com

Cottingham & Butler is a privately held, national insurance broker that provides risk management and employee benefits insurance and consulting services for domestic and international markets. It describes itself as the 3rd largest privately and independently held insurance broker in the U.S. The firm has worked under the promise Better Every Day since 1887 and has a team of over 1,300 professionals. Its mission is to partner with clients to protect their most valuable assets, and its listed address is on Main Street in Dubuque, Iowa.