Licensed Service Representative

Role Summary

Service Representative – Licensed in Life & Health

Location: Work From Home

SISCO is seeking remote candidates who are licensed in Life and Health. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.

Responsibilities

• Answer customer inquiries on benefits plans
• Process Medical/Dental Claims
• Ability to learn/retain large amounts of technical information
• Navigate multiple record keeping systems

Requirements

Licensed in Life and Health is required.

• Strong communication (verbal and written) skills
• The ability to multi-task and have great attention to detail
• Ability to work with customers of diverse background and dispositions
• Prior customer service experience
• Medical or call center experience is a plus
• Full-Time Benefits - Most benefits start day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About the Company

About SISCO

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at

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