Medical Virtual Assistant - Virtual Assistant

Role Summary

This is a remote position.

Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.

This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.

Responsibilities

• Scheduling & Coordination
• Schedule and reschedule patient appointments via EMR
• Confirm new patient appointments and manage therapist calendars
• Coordinate telehealth sessions and care team meetings
• Assist families with insurance-related scheduling (e.g. gap exceptions)
• Patient & Insurance Support
• Respond to phone and email inquiries with empathy and professionalism
• Verify insurance coverage details and assist with related questions
• Submit and manage prior authorization requests
• Maintain accurate, confidential electronic medical records
• Administrative Support
• Support therapists with calendar coordination and care logistics
• Collaborate with team members to ensure efficient day-to-day operations
• Greet patients virtually and guide them through onboarding steps

Requirements

Why You Should Apply

Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.

• Experience in healthcare customer service, scheduling, or admin support
• Previous experience with schedule management, managing authorizations and verifying insurance
• Familiarity with pediatric therapy (OT and speech) is a strong plus
• Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
• Strong communication and multitasking skills
• Spanish-speaking candidates are highly encouraged to apply

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.