Insurance Verification and Authorization Specialist - Virtual Assistant

This is a remote position.

Rockstar is seeking a highly accurate and proactive Insurance Verification & Authorization Specialist to support a growing physical therapy practice operating across multiple U.S. states. This is a full-time remote role, ideal for a detail-oriented virtual assistant with experience in healthcare admin, insurance workflows, and EMR systems.

About the Practice

This physical therapy group is focused on delivering exceptional, outcomes-driven care across a multistate network of clinics. Their internal culture values efficiency, clarity, teamwork, and excellent patient service — and they are looking for a virtual team member who shares those values and can help maintain the high standard of support they promise both patients and providers.

Schedule & Requirements

Full-time, remote

Work hours: U.S. Mountain Standard Time (MST)

Must have a reliable high-speed internet connection

Must use dual monitors for optimal workflow and speed

Must be comfortable working in a fast-paced, high-volume environment

Why Join This Team?

Be part of a mission-driven organization helping patients across multiple states

Join a team that values process, professionalism, and proactive problem-solving

Long-term remote opportunity with daily collaboration and clear expectations

Use your insurance expertise to ensure patients receive timely, approved care

Work with a respectful, communicative, and high-functioning team

Responsibilities

• Verify patient insurance eligibility and benefits across a variety of payers and plans
• Obtain prior authorizations and referrals as required by insurance

Accurately update patient insurance records within the EMR (WebPT)

• Communicate effectively with patients and internal teams to clarify insurance requirements
• Proactively follow up on pending verifications or authorization requests
• Flag and report issues that may affect patient scheduling or treatment approval
• Support insurance documentation and maintain organized digital records
• Collaborate via Microsoft Teams with onsite and remote administrative staff
• Tools You'll Use

EMR: Prompt

• Communication & Collaboration: Microsoft Teams
• Excel, shared drives, and patient management portals as needed

Requirements

• Experience with insurance verification and prior authorization (physical therapy or outpatient healthcare preferred)
• Familiarity with U.S. healthcare insurance terminology and workflow
• Proficient in navigating payer websites, portals, and verification tools
• Excellent attention to detail and record-keeping
• Strong verbal and written English communication skills
• Comfortable working independently with accuracy and accountability
• Able to consistently work full-time MST hours

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families Acrros the Globe.
• Originally posted on Himalayas