Medical Receptionist

Role Summary

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays

• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances
• Coordinates with Insurance companies, referring medical offices and Pathology Labs
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Contributes to team effort by accomplishing related results as needed

Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered

Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed

Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients

Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow

Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate, but also consistently uniform (i.e. uses upper- and lower-case type appropriately, enters complete phone numbers, etc.)

Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management

Requirements

• Eagerness to learn and adapt to new processes and systems
• Strong ability to collaborate effectively within a team environment
• Proactive problem-solving skills with the ability to take initiative
• Highly detail-oriented with a focus on accuracy and quality
• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Excellent computer skills
• Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred)
• EMR experience (preferred)
• Dermatology experience (preferred)

Education

• High school diploma or equivalent (required)
• Compensation begins at $20.00 per hour, with opportunities for merit-based increases through annual performance reviews.

Benefits

• All your information will be kept confidential according to EEO guidelines.
• M-TH: 7:45am – 5:00pm 3 days per week, plus a willingness to travel to Gunnison once a month

About the Company

Integrated Dermatology Group is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at IDG is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.

Our busy Dermatology practice is looking for a Medical Receptionist to join our team!