Medicaid Call Center Associate - Remote

Role Summary

• Remote Medicaid Call Center Associate Kansas
• Class starts 10/5/26
• Must include a resume when applying
• This position is remote - must reside in Kansas
• Hours of Operation: 8 am – 7 pm CST (8- hours shifts)
• Possible shifts – will be determined at the end of training based on business needs and are subject to change
• Shifts – 8:00am – 4:30pm
• 8:30am – 5:00pm
• 9:00am – 5:30pm
• 10:30am – 7:00pm

Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long. Training will be done remotely via video. Must have camera on during training

• Class Starts: Early October - No time off during training period
• Equipment will be provided - must have dedicated workspace free of interruptions
• Must have Internet speeds of 10mpbs upload -50mpbs download

As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems

• Essential duties may include, but are not limited to:
• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides a high-quality customer service and focuses on the accuracy of information provided

Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided

• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary
• Minimum Qualifications/Experience
• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service

Wage

Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment.
• Paid time off is accrued after 180 days (about 6 months) of employment.

Preferred Skills or Knowledge

Minimum of six (6) months’ experience in Family Medical Medicaid eligibility

Knowledge of Medicaid and managed care programs

Bilingual Spanish/English with the ability to speak and read both languages fluently.

• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience
• Active listening skills
• Customer orientated
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Excellent data entry skills the ability to type 30 words per minute accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications
• Internet Speed: upload 10 mbps download 50 mbps

All other duties as assigned.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25.

About the Company

About Maven

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.