Manager - Guest Care & Booking Team, South Africa Region (US-Based, Remote)

Role Summary

We are looking for an experienced and proactive Manager to lead and support our remote team based in South Africa.

This role will oversee the Guest Care & Booking function , ensuring the team operates efficiently, delivers excellent service, and continues to improve as the business grows. The ideal candidate will have experience managing and optimising remote teams , improving processes, scaling operations, and supporting business growth.

Experience in the property or real estate industry is highly preferred, particularly in a hands-on operational role.

This is a flexible role for someone who is comfortable working in a fast-moving environment and can occasionally be on call to support the out-of-hours team when needed .

Responsibilities

• Manage and lead the South Africa-based remote Guest Care & Booking team .
• Monitor team performance and identify opportunities to improve efficiency, productivity, and service quality.
• Develop and optimise workflows, processes, and systems to support a growing team and business.
• Help scale the team and operations as the business continues to grow.
• Provide leadership, guidance, and support to team members.
• Ensure guest inquiries, bookings, and operational matters are handled efficiently and to a high standard.
• Work closely with the wider business to identify operational challenges and implement solutions.
• Support recruitment, onboarding, training, and performance management as the team grows.
• Track key performance metrics and ensure the team is meeting operational and service targets.
• Be flexible and available to support the out-of-hours team when necessary.

Requirements

• Proven experience managing and optimising remote teams .
• Experience scaling teams, improving operations, or supporting business growth.
• Strong leadership and people management skills.
• Excellent problem-solving skills and the ability to take ownership of operational challenges.
• Experience in property, real estate, hospitality, or a similar industry is highly preferred.
• Comfortable working in a fast-paced and evolving environment.
• Highly organised, proactive, and able to manage multiple priorities.
• Flexible working style and willingness to occasionally be on call outside regular working hours when the business requires support.
• Strong written and verbal English communication skills.

Who We're Looking For

• We’re looking for a hands-on manager who can do more than simply supervise a team. You should be comfortable building structure, improving processes, developing people, and helping the business scale .
• The ideal candidate is flexible, proactive, and comfortable stepping in when needed to ensure the team and business continue to run smoothly.