Legal

Role Summary

This is a remote position.

Client Associate-

We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.

Submit a short voice note expressing

• Industries you worked in
• Systems used (CRM, Phones & Office Suites)
• Availability: Days & times you can work (EST time zone)

Close: What makes you a great candidate for Full Circle CX ?

Responsibilities

• Administrative & Office Support
• Answer and direct phone calls; manage client inquiries professionally
• Schedule appointments, hearings, depositions, and meetings
• Maintain attorney calendars and court deadlines
• Organize and maintain physical and electronic case files
• Perform data entry and update case management systems
• Handle billing support, invoicing, and time tracking
• Legal Document Preparation
• Draft, format, proofread, and file legal documents (pleadings, motions, briefs, contracts, correspondence)
• Prepare discovery documents and responses
• Assist with document review and organization for cases
• Ensure filings comply with court rules and formatting requirements
• Coordinate e-filing with courts and government agencies
• Client Communication
• Communicate with clients regarding case status, document requests, and appointments
• Collect intake information and relevant documentation from clients
• Maintain confidentiality and comply with ethical standards
• Follow up with clients for missing information or signatures
• Case & Litigation Support
• Assist attorneys with trial preparation and exhibits
• Manage subpoenas, service of process, and correspondence
• Track statutes of limitations and court deadlines
• Coordinate with courts, opposing counsel, and third parties
• Prepare case summaries and chronologies
• Research & Compliance
• Conduct basic legal research (case law, statutes, regulations)
• Maintain compliance with firm procedures and court requirements
• Support due diligence and compliance documentation
• Technology & Systems
• Use legal software (case management, document management, e-filing systems)
• Manage email correspondence and secure document sharing
• Maintain client databases and CRM systems

Requirements

• Neutral English accent is required.
• ·1+ years of relevant & customer service experience.
• ·Can type at least 40 wpm.
• ·Passionate about customer service.
• ·Excellent communication and interpersonal skills; verbal and written.
• ·Ability to manage multiple accounts and priorities simultaneously.
• ·Strong organizational and time-management abilities.
• ·Ability to sit for long periods and pass a background check.

Specific Requirements listed here

• ·Quiet private workspace
• ·USB Headset with Noise Cancellation feature
• ·Dual monitors
• ·Working Webcam

·Specific Requirements listed here

• oMicrosoft Windows computer – NO MacBooks
• oComputer with at least 1.8 GHz processor and at least 4GB RAM
• oMain Internet Service Speed: at least 25 Mbps cable connection
• oBackup Internet Service Speed: at least 10 Mbps

Benefits

This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

About the Company

At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.

Additional Information

• Location: Remote
• Employment Type: Contract 20- 40hrs per week
• Department: Operations
• Reports to: Department Leader